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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I looked on their website and the rooms were beautiful! I paid for a king size bed non smoking room expecting the pictures online to be what the rooms were and upon arrival was very disappointing. The hotel had food crumbs on the floor and inside the elevator and it just didn’t seem right off the start. The room looked nothing like the pictures on the hotel website and the room reeked of smoke and it was a non smoking room! Tried opening the windows and both were broken and didn’t want to stay open. The AC unit was okay but ... read more
Business response:
Johnny, thank you for being our guest. We work very hard to create a clean and comfortable environment for our guests, but we are sorry for the disappointing stay you had. Cleanliness and maintenance are very important to us, and we apologize for the problems you encountered in your room. We have shared your feedback with the appropriate department heads and steps have already been taken so that this is not repeated. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel... read more
Please make sure you’re not overbooking or communicate with the booking websites
Business response:
Andrea, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Don’t even think of staying here not worth the $$ the place was so dirty - I would be so embarrassed to have it on one of the offered choices on my site.
Business response:
Zeljko, thank you for being our guest. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never stay here The entire floor we stayed on smelled of cigarette smoke the entire time. You could tell the cleaning crew lived at the hotel because they left their door to their room open and it gave a very unsafe feeling of drug abuse. Our room was missing a coffee maker and the windows were very dirty. The shower looked very unkept with rust etc. Front desk staff were amazing and professional. If the rest of the hotel reflected the clean, professional and welcoming nature as the front desk staff I would not have checked ... read more
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Housing homeless Old dingy hotel. Smelled. Weird stains. Breakfast was granola bar and weird muffins. Looked like the hotel was housing homeless. Which is cool, but they should make people aware. My son did not feel safe. Once we were in our room we did not leave unless it was as a group.
Business response:
Mohammed, thank you for sharing your stay with us. Please accept my apologies for the inconvenience you had during your visit. We want all of our guests to feel safe and comfortable during their stay; therefore, we continue to follow strict procedures and guidelines to maintain a clean, fresh environment. We will share your concerns regarding the cleanliness issues you mentioned with our housekeeping team to make sure future guests do not encounter the same. We hope to have a future opportunity to restore your confidence in ... read more
I booked 2 rooms- one for myself one for my daughter and grandkids. The hotel wouldn't let her checkin when she arrived earlier than me even though it was 11pm, she had 3 small children and I called to give my verbal ok. Then the two rooms she was given were both dirty- crumpled tissues and hair in the bed- after the 2nd try she asked for a refund and found another hotel. Then at midnight the manager decided to evict the guy down the hall from us causing shouting and screaming- very upsetting! Plus my reservation was messed ... read more
Business response:
Thank you for taking the time to share your feedback. We regret the noise disturbance you encountered and apologize for the concerns you had with your room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.