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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Dissatisfied and disappointed The room smelled bad, very bad. It was very noisy at night with people stomping above us, loud voices in the rooms and hallways, and loud noise from outside. Obviously management does not care about your stay other than collecting your money. Disappointing
Business response:
Sarah, thank you for your review. We are sorry for the unpleasant smell you had in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also apologize for the noise issue you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Disappointed I could not stay, when I arrive , office told me that you Hotels.com overbooked the rooms And they did not have any thing available for me. I'M so disappointed with you Hotels.com
Business response:
Cesar, please accept our apologies for the reservation issues you had. We appreciate your business and value you as a guest. We are sorry for your experience and the inconvenience caused. We hope to have an opportunity to serve you in the future. Sincerely, Hotel Management
Receptionist was great. Although walking to the hallway, it smell completely like cigarette, the third floor smell like marijuana. If I were in a casinos hotel. Went with family (w/2 infants) no way was the hallway environment safe for them. One of the rooms the light where dim in the bathroom. Sink was clog. AC was Not working. Had to open up the windows to get fresh air. As a first time client at this hotel...not a great experience.
Business response:
Estela, thank you for your review. We apologize your suite did not provide the comforts you desired and for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Your feedback will be shared with our maintenance team for review and action. Also, we are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will... read more
Business response:
Francisco, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The carpet in my room was filthy. I had no hair dryer. And had to beg for a coffee maker
Business response:
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and the issues you had in your room and with our service. We will share your comments with our department heads so that we can take corrective actions. We regret the inconvenience caused, and We hope you will give us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
This hotel smelled of cigarettes smoke. The 1st room they put us in, i couldn't even go in the room it smelled so bad. They gave us another room, which smelled great the 1st day but by the 3rd day, it too smell of cigarette smoke. We had to wash everything and air our bag out. It was nasty. The window creeen were ripped up. We had no kitchen supplies at all. Not even a coffee maker. Never again
Business response:
Jill, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take the cleanliness of our suites seriously, and we will address the concerns you outlined. We regret the inconvenience caused, and we hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.