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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was very dirty and smelled like smoke. Our entry door was broken and would not shut properly and upon leaving front staff was not friendly. No ice machines or breakfast. Will not stay at this location again.
Business response:
Thank you for being our guest. Please accept our sincere apologies as your stay was not a comfortable one. We have discussed your feedback with our housekeeping and maintenance teams to take appropriate actions and ensure we deliver spotless accommodations. We also understand your dissatisfaction with breakfast not being available and are sorry for the inconvenience caused to you. Kindly know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We want to re... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
India, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Everything about this hotel was dirty. Dirty lobby, elevators, hallways, rooms, and beds.
Business response:
Please accept our apologies for the cleanliness issues you encountered while here. We have processes in place to make sure that the public spaces and our rooms are maintained in good condition. We are working with our housekeeping team to make sure we are consistently following our cleaning schedules. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This place was the dirtiest place I’ve ever stayed at. I was scared to sleep in the bed. The towels had hair (not mine) on them. NEVER AGAIN!
Business response:
Thank you for being our guest. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
It is advertised with a kitchen that is not stocked with anything unless you call the desk and ask for it. No coffee pot. Not even a few glasses and ice bucket. The continental breakfast consists of coffee, hot cocoa packets or tea bags (no other drink choices ie orange juice or milk. Good: granola bar, oatmeal packet, prepackaged muffin. No cereal, pastries or fruit. The room had the flattest pillows I have ever seen. I could not get hot water from the bathroom sink and only lukewarm from the shower. It doesn’t appear that ... read more
Business response:
It was displeasing to know we could not meet your expectations for a perfect stay. We regret knowing the inconvenience caused due to our kitchenware policy. We are sorry you did not like our grab-and-go breakfast. Your feedback about the breakfast specifics will help our Brand Leaders to improve our product offerings. Please accept our apologies for the cleanliness and service issue. Your concerns are noted, and they will be discussed with tour housekeeping and front office team to be diligent moving forward. We hope to host... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.