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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We got there at 1 am and they said that they didn't have any room available. It was really disappointing how the communication between Expedia and the hotel messed us up. We had to find a different hotel at 1 am.
Business response:
Please accept our sincerest apologies as we were unable to accommodate you this time and we regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated in the future. We hope you will stay with us the next time you visit this area. Sincerely, Hotel Management
Shower faucet broke and room was smelly.
Business response:
Wei, it was disappointing to know you did not have an excellent stay. We sincerely apologize for the maintenance and odor issues you experience in your room. Please be assured our teams have been briefed about your experience, and the corrective actions are taken to improve our accommodations. We hope you will consider giving us a chance to improve your impression of us on your next visit to our area. Sincerely, Hotel Management
Linens were stained, room smelled, place was run down
Business response:
We offer our sincere apologies for the odor and cleanliness issues. Your experience is noted and has been brought to the attention of our housekeeping department for review and action. We are sorry that our facility fell short of your standards. Your concern about the condition of our property will help us improve our guests' experiences moving forward. Please give us an opportunity to restore your confidence in us. Sincerely, Hotel Management
Unfortunately you get what you pay for... I mean, you get what you pay for. Not the cleanest hotel, rooms felt dark, dusty and outdated, beds weren’t very comfy, walls were paper thin you can hear everything above and next to you and property kind of smelled like an old leftover food but it’s got a bed to sleep in and is close to Disney property. We needed a last minute place to crash during a 2day Disney trip and this place was it. However if you’re able to save up more for a nicer hotel by all means do so. It would definit... read more
Business response:
Thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a future stay... read more
Stuffy, smelly room; stained towel; no soap in the room.
Business response:
Christine, please accept our apologies for the housekeeping issues you had in your room, and we regret the impact it had on your stay. Your experience is noted and has been brought to the attention of the appropriate departments. We assure you that remedial steps are underway, so such issues don’t happen again. Again, we apologize and hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
We will never go back. Dirtiest hotel I have ever stayed. Stuff didn¨t care about anything. They just did their shifts. "Free breakfast" was coffee, energy bars and muffins.
Business response:
Thank you for the review. We apologize for the cleanliness issues you encountered during your stay. We will share your concerns with the housekeeping team so that they can take the necessary measures to ensure a better environment going forward. We also apologize for the unsatisfactory service you experienced with our staff. We will discuss your feedback with them so that such instances are not repeated. We regret our grab-and-go breakfast was not appealing to you. We appreciate your feedback and hope we have a future opport... read more
Good amenities, staff was friendly, we stayed here for about 20 minutes before asking for a refund and checked out then headed for another hotel. Save your time and go elsewhere. Rooms are super loud, you can hear everything and feel every vibration of people moving around. Smells like an Asian restaurant kitchen and the smell was unavoidable. Would not recommend
Business response:
Thank you for your review. We are sorry for the noise and odor issues you experienced and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to improve our service going forward. On a positive note, we are happy to know you liked our cordial staff. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
My room smelled like homeless people. By far the worst room I’ve ever stayed in.
Business response:
Thank you for your review. We apologize for the odor you experienced during your stay and the inconvenience it caused. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.