This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel room looked like it wasn't even cleaned, there way hair all over the wall of the shower. One of the beds had something on the sheets. Like I said didn't look like it was cleaned. Do not stay here.Check in took a while since there was only one person who kept having to answer the phone.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered in your room and are sorry for the inconvenience you had at the time of check-in. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Too expensive, not good breakfast. not service until after 7 days of stay. Definitely I'm not going back to this hotel.
Business response:
Blanca, thank you for being our guest. We are sorry you felt we did not merit the rate you paid and regret you were unhappy with our housekeeping policy. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Before making reservations, I called this property and asked if they provide their own shuttle to Disneyland and they said yes. I asked 2 times and the lady said yes. But when we checked in, they said you can pay for the bus pass get bus from outside. Then why the staff member lied??? The room was soo smelly, I think someone vomited on carpet. Bathtub was also clogged. Not going to stay on this property again.
Business response:
Thank you for staying at our hotel. We are sorry for the miscommunication you had with one of our associates. We have shared your feedback with the appropriate individual to be more precise in conveying any information. We are also sorry for the odor you encountered in your room and the maintenance issue you had in the bathroom. Your comments have been discussed with the appropriate team so that we can improve our service and facilities going forward. Please consider giving us another chance to prove we are up to the task of... read more
Rooms not kept up well. Hotel smells like smoke. Staff not helpful. Did not enjoy how we were treated.
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
The location was good. Thats about it. What was bad, the customer service, and cleaness of the rooms and noise level. As we were checking out, the woman in frint was complaning in a good manner to the lady at the front desk [sunday morning of 10/20/19] the employee was rude and the worst attitude. Not an exaggeration! Her problem wasn't resolved which made coming here again much more unlikely and encourage for ppl not to come to this location. There are plenty of hotels around this area we can stay in.
Business response:
Fernando, thank you for being our guest. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
okay The stay was okay ... there was no hot water just barely warm when showering ever and we stood there for 5 nights. Then as far as asking for new clean towels I asked room service as she was outside my room she told me no that I needed to ask front desk. So when I asked front desk they wanted me to walk down and to take all the used towels with me to exchange them. There was no continental breakfast but coffee, two choices of muffins and a breakfast cereal bar?
Business response:
We appreciate you bringing your experience to our attention. We apologize for the water temperature issues you encountered. Your concerns will be shared with the appropriate team for review and action. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee, and linen exchange is available at the front desk at any time and complimentary. We are also sorry for your disappointment with ... read more
This property has a lot of potential but falls well short. It’s cheap just like the price. I probably wont stay here again. Even with a great price it doesn’t feel clean. Looks like a hotel they forgot to upgrade 20 years ago
Business response:
Michael, thank you for evaluating your stay. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We also apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Once more, we do apologize. We hope you will afford us an opportunity to redeem ou... read more
Muy sucio, abandonado y los cuartos muy viejo además que aunque tiene cocina no tiene coffee maker.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.