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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn’t let us check in early when there was rooms available. But they were rude about trying to get us to check out early. The floor was filthy both in the lobby and hotel room. Looked like there was blood stains on the carpet in the hotel room. The beds looked like they were barely done, they could’ve done a better job. The staff at the front desk were extremely rude and not friendly at all. While we were waiting in like there was two other different hotel guests who were attended terribly as well and basically laughed... read more
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Your comments will be shared with the housekeeping team for review and action. We are also sorry for the unpleasant experience with our associates and the service issues you encountered. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. Please give us another chance to pro... read more
I can honestly say that i will never return to thos property they got me lost they didnt want to give me amy amenities they didnt give me any working keys. They were not friendly
Personnel bête ,pas de service ,mal propre,aucune commodité.ces plus des sppartement à ouer pas de femme de chambre qu’une hôtel .
Business response:
Thank you for your feedback. We apologize for your disappointment with the in-suite amenities and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Dirty hotel ! No breakfast included ! Called front desk to let them know that had strangers Seating in the stairs trying to get in to to property and no one answered. Maybe was to late and the front desk people were sleeping on the job. The area is nice and price is okay for the area but not for a dirty hotel and no breakfast included as I was promised.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
The service was awesome, the person running the front desk was VERY helpful.
Business response:
It is a pleasure to read your review of your stay. Our goal is to provide our guests with exceptional service, so we are happy we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. However, we are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
The check in was nice fast and easy. It was the nighttime staff was rude which made me feel uncomfortable to ask for the amenities at the offer which of the dishes for the kitchen they have in this room I asked him for a Band-Aid for my daughter who got bit by a spider in there and he just didn't want to be bothered
Business response:
Please accept our sincerest apologies for not matching our typical level of standards. We never compromise on the courteous customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not happen again. We deeply regret the inconvenience caused, and please consider being our guest again so we can show you an example of our true hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.