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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms not clean, and breakfast is just coffee After the check-in, I was disappointed to find that I was given a dirty room. There was trash on the floor, the restroom was dirty, and the beds were undone. I had to go down and ask for another room, which was not exactly what I was looking forward to after a 16-hour flight. Although the second room was cleaned, it was not thoroughly clean. It seems like the maid was lazy as there was gross dust, socks, and lipsticks from other guests under the beds. I am not sure when the last ... read more
Business response:
Dear Gabriel, Thank you for your feedback. We apologize for the issues you experienced with the cleanliness of your room, the breakfast, and the luggage carts. This does not meet our standards, and we are taking immediate steps to address these concerns with our team. We understand the importance of a comfortable stay, especially after a long flight, and regret that we fell short in this instance. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management
Lobby/ Room was very run down. Weird smell in our room. I asked the receptionist for a 2nd key when we came back from dinner and she just asked me for my room # and never verified who I was. I didn’t think about it until later. Very small pool and no shade.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the condition of the lobby and room, as well as for the unpleasant smell and security concerns with the key issuance. Your comments about the pool and its lack of shade are also noted. We are addressing these issues with our team to enhance our facilities and services. We appreciate your input and hope to provide a more enjoyable experience on your next visit. Sincerely,Hotel Management
The room is dirty
Business response:
Dear Raquel, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered in your room. This is not the standard we strive for, and we are addressing these concerns with our housekeeping team to ensure a thorough improvement. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to offer you a cleaner and more comfortable stay in the future. Sincerely,Hotel Management
Not Recommended The hotel is under renovations and it DEFINATELY needs it. Broken furniture, torn up walls, flat pillows, dirty floors. You name it, the hotel was not a desirable stay. The kitchen had zero pots and pans, no utensils. They do not offer cleaning during the stay and you have to change your own trash. There is a hotel room to dump the trash bags into and it is beyond nasty! The breakfast buffet is a complete joke. Crappy prewrapped blueberry muffins, oatmeal packets, cold coffee and hot chocolate. Nothing else! ... read more
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We are currently undergoing renovations to address many of the concerns you mentioned. Your comments about the cleanliness and amenities have been noted, and we will work on improving these aspects. We appreciate your positive note about the water pressure and proximity to the RunDisney corrals. We hope you’ll give us another chance in the future. Sincerely,Hotel Management
Rooms were dirty. Fridge didn’t work. Night attendant said all our 3 rooms would be canceled if we don’t arrive by 11:40pm although website says midnight. Not willing to be flexible or accommodate
Business response:
Dear Daniel, Thank you for your feedback. We’re sorry to hear about the cleanliness issues and the inconvenience with the fridge. We also apologize for the confusion regarding the check-in time and any lack of flexibility you experienced. This is not reflective of the service we aim to provide, and we will address these concerns with our team to ensure better experiences in your future stay.Sincerely,Hotel Management
My room had some unidentified brown stain/particles o the ceiling. The fire alarm above the bed was dangling by wires, some wires were not connected to anything. Everysingle towel had hairs in them. Slept on the pillows first night without realizing there was staining on the other side of it seen on night two. They hot water is luke warm and takes 10 mintues to warm up. Floors were sticky from pine sol, i could feel it and smell it. The top hinge lock was hanging on the door by two loose screws. The toilet barely flushes, ta... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We sincerely apologize for the numerous issues you encountered, including stains, dangling fire alarms, dirty towels, and maintenance problems. This is not the level of service we aim to provide, and we are addressing these concerns with our team to make necessary improvements. We appreciate you highlighting the positive aspects of your stay and hope to have the opportunity to offer you a much better experience in the future. Sincerely,Hotel Management
Horrible service! My bed had blood/ body fluid on the sheets and the front desk told me to wait till the morning to complain, didn’t even offer new sheets. Neighbors doing drugs, random people walking up to the doors if i could I’d give it 0 stars
Business response:
Dear Sabrina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
No hot water in the shower…tub in poor condition with paint flaking
Business response:
Dear steve, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we regret not meeting your expectations. We hope you will consider staying with us again. We would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,803 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.