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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was very dirty and smells like smoke and the air conditioning was broken, many people living out of cars in parking lot and hotel hallways dirty…..i will never go back or use the hotel again…photos are not even close to what property really looks like…pool is very dirty and disgusting and no one is cleaning the property
Business response:
Dear Christopher, Thank you for bringing these concerns to our attention. We’re truly sorry to hear about the issues with cleanliness, the odor, and the condition of the pool and air conditioning. This is not the standard we strive for, and we will take immediate action to address these problems. We appreciate your feedback and will use it to improve our services. We hope you will reconsider staying with us in the future and give us a chance to provide a better experience.Sincerely,Hotel Management
in my budget , but the condition of the room was not so good: very dirty , very old , dirty sheets , weird smell
Business response:
Dear Pato, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the cleanliness and upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to ho... read more
They don’t do a good job cleaning specially around the hallway. The carpet, furniture and room are dated. When you call the front desk, they don’t answer.
Business response:
Dear Rex, Thank you for your feedback. We're sorry to hear about the issues you encountered with cleanliness and our response times. Your comments regarding the hallways, carpet, and furniture are noted, and we are committed to addressing these concerns. We are also reviewing our procedures to ensure better communication at the front desk. We appreciate your input as it helps us improve and we look forward to welcoming you back.Sincerely,Hotel Management
It's no keeping house, rooms are dirty.
Business response:
Dear Xochitl, Thank you for your feedback. We’re truly sorry to hear about the cleanliness issues you experienced. This is not up to our usual standards, and we will address your concerns with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention and hope to provide a cleaner, more comfortable experience should you decide to stay with us again. Sincerely,Hotel Management
The smell was horrible. And there are bugs in the room.
Business response:
Dear Daniel, Thank you for your feedback. We apologize for the unpleasant smell and the issue with bugs in your room. This is not the standard we strive for, and we are taking immediate steps to address these concerns with our cleaning and maintenance teams. Your comfort and satisfaction are important to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,803 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.