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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't Stay Here!! This place isn't a quality hotel. It's filthy right from the go at the hotel lobby. The staff has no etiquette. I couldn't sleep due to zoomies above from what sounded like gang bangers, they wouldn't sit still stomping all night and making crazy noises. I complained twice in the early AM only to receive a "Sorry Lady" and told to report it to the morning staff. Once I reported it to the AM staff, I was told I'd be receiving a refund for that night as I had stayed multiple nights. Haven't received any refun... read more
Business response:
Dear Guest,We sincerely apologize for the experience you encountered during your stay. It is deeply disappointing to hear that noise disturbances, cleanliness concerns, and unresponsive service impacted your visit, especially when it led to missing a special day at Disneyland. We understand how frustrating this must have been and regret that your concerns weren’t properly addressed. Your feedback has been shared with management for immediate review, including the refund issue, which we encourage you to follow up on if unreso... read more
Disney trip For just staying there for the night it was okay. Wish the walls were soundproof. Our neighbors had their tv on loud all night and could hear them talking.
Business response:
Dear Guest, Thank you for staying with us during your Disney trip! We’re glad we could be part of your journey, even if just for a night. We appreciate your feedback about the noise and will keep it in mind as we look for ways to improve. We hope to welcome you back to Extended Stay America for a more restful visit.Sincerely,Hotel Management
The room smell and there were Rouches i ask to switch rooms and the gentleman that was in the front said that there was no manager on-property until next day at 7am
Business response:
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. The issues you encountered, including the room condition and limited assistance, do not reflect the standards we aim to uphold. We understand how frustrating this must have been and regret that a resolution was not provided promptly. Your feedback has been shared with our team for immediate review and corrective action. Thank you for bringing this to our attention.Sincerely,Hotel Management
No in room coffee, but website says "coffee and tea available in lobby". I feel that claim to be false and/or misleading. Apparently that is only during breakfast hours. Breakfast was instant oatmeal with hot water, coffee and tea.... That's it. Basically nonexistent, not even what I consider a "continental breakfast". Should be embarrassed to say "free grab & go breakfast" on their web page. There are a few other reasons why I won't ever stay here again, but that's the bottom line.. I'd rather pay an extra $20-$30 for somet... read more
Business response:
Dear Guest,Thank you for sharing your thoughts. It’s unfortunate to hear that the breakfast and coffee setup did not align with your expectations. Guest feedback is valuable and helps guide improvements in service and communication. Your perspective is appreciated, and it’s hoped that future enhancements will provide a more satisfying experience should you consider a return visit.Sincerely,Hotel Management
The worst Very disrespectful front desk. They don’t answer the phone. I had recently had surgery needed pillows and I couldn’t get a hold of anyone. The next morning the front desk girl was rude not around and ended up having a screaming match with my boyfriend. Very unprofessional.
Business response:
Dear Natalie,Thank you for your feedback. It’s disappointing to hear about your experience, and we regret that it did not meet expectations. Guest comfort and respectful service are priorities, and your concerns will be addressed with the concerned team to ensure better experiences moving forward. We appreciate your input and hope for the opportunity to provide a more positive stay in the future.Sincerely,Hotel Management
Book elsewhere We booked 3 rooms. The walls were paper thin. We did not know there were people that lived there full time. They were loud and not desirable as room neighbors. Do not book room 215. The toilet leaked and then neighbor was a full timw resident who liked to yell at her todler. The volume on the tvs do not work either. Im guessing because the walls were paper thin. It was awful and we will not stay there again.
Business response:
Dear Rene,We sincerely apologize for the challenges you faced during your stay. We understand how important a peaceful and comfortable environment is, and we regret that noise disturbances and maintenance issues affected your experience. Your feedback has been shared with our team to address these concerns, including soundproofing measures and room upkeep. While some guests do have extended stays, we strive to ensure a welcoming atmosphere for all. We appreciate your insights and will work to improve our services. Should you... read more
It was noisy and there was a horrible smell all down the hallways . The mattress was so uncomfortable that you could feel the mattress springs
Business response:
Dear Nicole,Thank you for your feedback. We are sorry you had an unpleasant experience with noise and odor during your stay. We strive to provide a comfortable environment, and your comments will be shared with the appropriate team members to help us improve. We also regret that the mattress did not meet your expectations and will review this for future improvements.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.