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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty. Very loud people and noisy.
Business response:
Dear Melissa, We appreciate you taking the time to share your experience. We're sorry for the experience you shared in your feedback. We are disappointed to learn about the noise and cleanliness concerns you encountered. We take pride in providing our guests with a clean, fresh, and peaceful environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure we are well-poised to serve you in the future. We hope you will give us another chance to welcome you ... read more
Property was poorly maintained and very dirty. Dropped fruit in elevator left thee overnight. Drawer on room dresser broken and hanging off. Table next to dresser had broken leg. Kitchen in room was worn and tired. Carpet in hallways very dirty, as were all floors I encountered.
Business response:
Dear David, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you encountered during your recent stay. Rest assured, we are taking immediate steps to address the issues highlighted. Your concerns regarding maintenance and cleanliness have been noted, and we are committed to ensuring a higher standard going forward. We appreciate your valuable input, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Management
Dont stay here. The "continental breakfast" is literally muffins and oatmeal because their thoughts are, "you have a kitchette, you can prepare your own food" (direct quote). I showered with less than lukewarm water our first morning. Didnt realize it didnt drain until we got back late that night. Told the front desk the next morning. Came back that night.... to the same lake in the tub. Stayed here because it was the cheapest in close proximity to disneyland, but paid for it in other ways. Save yourself the hassle, and spen... read more
Business response:
Dear Bryan, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the breakfast offerings and plumbing problems. Providing a comfortable and enjoyable stay for our guests is our priority, and we regret that we fell short of your expectations. We will address these concerns with our team to ensure improvements are made. Your feedback helps us improve, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Manag... read more
Room smelled terrible. Towels and sheets seemed clean but everything else felt dirty. Didn't want to take off my shoes in the room. Saying that breakfast was included was a bit of a stretch - packaged granola bars and coffee is pretty weak. Would not recommend staying here.
Business response:
Dear Alf, Thank you for staying with us and bringing these concerns to our attention. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with our grab-and-go breakfast. We will address these matters with the concerned teams to ensure improvement in these areas. It was a pleasure hosting your visit, and we hope to host you again for a more positive experience.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,804 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.