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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room I had reserved wasn’t available for me at the time of check in. They didn’t try to accommodate me so I had to go with my family to another hotel
Business response:
Dear Karla, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we ... read more
Check in was outstanding. Diana was wonderful. You are lucky to have her. The key cards were very difficult to use and the shower In our room did not work. You turn it on and it shut off. I did not get to take a shower. I would not stay here again.
Business response:
Dear Carol, Thank you for staying with us and reviewing your experience. While we are pleased that you loved the hospitable service provided by our associate Diana, we apologize for the difficulties and inconvenience caused by the issue with the key card and the shower. We strive to provide the exceptional experience expected of us, and we certainly understand how frustrating it can be when maintenance issues arise. We will share your concerns with our maintenance team to ensure our guests receive the best experience they de... read more
The entire hotel smelled like smoke. It was terrible. All rooms reserved smelled like cigarettes. Worse experience ever
Business response:
Dear Guillermo, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit. Thanks for staying with us and sharing your feedback. We appreciate it.Sincerely,Hotel Management
Terrible. Don’t Stay Here. This place was disgusting and felt unsafe. Upon entering the building there was a heavy smell of pot. The room still had cleaning supplies, example of a dirty rag left on top of the fridge. The counters in bathroom were stained with seemingly pipe burns. There was no shower curtain. The tub floor was soft like it was going to fall through. The nightstand had smears all over. The picture glass also. There was no bed spread or pillows. We asked for pillows and the desk clerk only handed prepackaged w... read more
Business response:
Dear Cynthia, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. Sincerely,Hotel Management
I did see termites in our room. The bathroom lightning was dark. Can hear neighboring rooms who either had tv loud or talking loud. The hallway had a strong odor that was nauseating. No cameras on outside of property. One of our vehicles was damaged while parked in the hotel parking area but no cameras around to see what happened even though there were cameras inside the property.
Business response:
Dear Kristine, Thank you for taking the time to share your detailed evaluation of your recent stay at our hotel. Please accept our apologies for not meeting your expectations and for the inconvenience caused by the mentioned issues. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take... read more
Lacking in maintenance, key card system was impossible, took at least 5 - 6 try’s to enter perimeter and interior doors. The TV in room 102 was so dark we couldn’t watch. The shower wouldn’t shut off, several lights were burnt out or missing. Walls were patched and not painted, and no closet doors. I would not recommend this hotel to anyone.
Business response:
Dear Glenn, We would like to extend our sincerest apologies for the condition of your suite and any oversights during your visit. We strive to provide clean and comfortable suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. Although such incidents are rare, we have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will consider staying with us again so we c... read more
It was old and ran down and we found a cockroach in the bathroom
Business response:
Dear Toni, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
This hotel is old and it's apparent the carpet is new and potentially some of the furniture is new in the rooms, it just isn't enough; the bath tub was stained and the water cannot be turned off so it's constantly running. This was a quick trip to visit family and the area is a great area, not sure I'd stay here again.
Business response:
Dear Guest, Thank you for choosing us and posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. Our concerned team is already at work to ensure these are attended to on a priority basis. Thank you for appreciating our improved work. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Manag... read more
The bathroom smelled like urine. The side entrance / door was broken. No crash bar on the inside (to open the door) the assembly for closing the door was loose, preventing the door from closing. Homeless people entered the building in the evening. The second night we closed the door so no one would be able to enter, however if someone left through that door, then it stayed open.
Business response:
Dear Rod, Thank you for choosing our hotel and sharing your review. We are sorry we did not meet your expectations and apologize for any inconvenience you may have encountered while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.