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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room phone was broken and only 2 towels in the room. Also a lot of drug activity in the parking lot. The guy at the front desk had a attitude covered in tattoos, unfriendly, and unapproachable
Business response:
Dear Heath, We sincerely apologize for your inconvenience during your stay. The broken phone, insufficient towels, and any issues with our staff are not up to our standards. Your feedback is valuable, and we'll promptly address these concerns. Safety is paramount; we take any reports of disruptive activities seriously. We hope you'll give us another chance to provide you with a better experience.SincerelyHotel Management
This place was filthy. It’s a non smoking hotel, but it smelled like marijuana
Business response:
Dear RICHARD, Thank you for choosing us and for sharing your comments. We apologize for anything other than a completely satisfying stay. We hope you will give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management
ROACHES Bad place to stay, not good customer service and the worst of all full of ROACHES. Not staying there ever again.
Business response:
Dear Mario, Please accept our apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we are disappointed this was not your experience. We assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room and treat it as a precaution. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your sati... read more
We had to checked out of our room. There were cockroaches every where!!!
Business response:
Dear Linamor, Thank you for choosing us and for taking the time to leave your feedback. We sincerely apologize for the difficulties you experienced during your stay with us. We understand the inconvenience this may have caused, and we want to assure you that we take every necessary step to prevent the entry of any external pests, as you mentioned. Our pest control provider regularly maintains our hotel, and we will be addressing this issue with them to ensure that all necessary precautions are taken in the future. We hope to... read more
Not what we signed up for in that area. Dingy hallways, hardly any staff around, keys did not work for the back door so from where we parked had to walk all the way around to the front entrance and found and killed several roaches in our room. Never again will we stay at an Extended Stay America. Spend the extra money and go to a Marriott or Hilton.
Business response:
Dear Thanonsak, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback will aid us in making necessary improvements, and we will take the required actions. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management
Roaches in bathtub and on the bed pillows upon arrival.
Business response:
Dear Donna, Thank you for bringing your experience to our attention. We sincerely apologize for the issues you encountered during your stay. We understand the importance of a pest-free environment, and we will take immediate action to prevent any future issues. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely.Hotel Management
Room was so dirty, I decided to not spend the night. Bathroom had roaches and blood stains. I couldn’t imagine what was in the bed sheets.
Business response:
Dear Gabriela, Thank you for your review. We sincerely apologize for failing to provide you with a clean and fresh room, which is our commitment to our guests. We have immediately brought your experience to the attention of our housekeeping team for review and necessary action. Your comfort and satisfaction are always our top priority, and we regret that we didn't live up to your expectations. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.