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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled bad (we had to purchase air fresheners); there was no kitchen set, so we had to ask front desk repeatedly for the equipment that should’ve been in the room - we never did get all the equipment, only the bare basics. We checked out a day early because of the poor conditions.
Business response:
Dear Christine, Thank you for selecting us during your visit to the city for an event and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the cleanliness and condition of the room you received. We will discuss it with our housekeeping and maintenance team for review and action on a priority basis. Also, we will instruct our team to keep the stock of supplies so that guests are not uncomfortable. It was a pleasure to have you as our guest,... read more
Problem with cleanliness
Business response:
Dear Vienna Rose, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management
Never stay here Worst shower I’ve ever seen in a hotel. The shower head was completely useless.
Business response:
Dear Richard, Thank you for your feedback. We are disappointed that you had issues with the shower in your room. We welcome another opportunity to show you this does not meet our high standards. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely, Hotel Management
the room look like a hotel 6 there was not smoke detector broke off the bathroom tub was cracking when you take a shower it felt like it was going to break through we also found a toothbrush on top of the mirror like the bathrooms were never cleaned. never staying there again.
Business response:
Dear Manuel, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We... read more
Alot of Dog poop around the property, nasty
Business response:
Dear johnson, Thank you for choosing us. We sincerely apologize for the inconvenience caused due to our housekeeping oversights. We regret the frustrations you experienced, and we are grateful for your patience. We are committed to making sure this does not happen again. Thank you once more, and we hope to see you in the near future.Sincerely,Hotel Management
Front desk was by far the rudest personal I've even had to deal with. Would definitely not go back there if she was still working there, very rude.
Business response:
Dear J, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
The room smelled. There were roaches. The are didn't seem safe.
Business response:
Dear Laurine Anne, Thank you for this valuable review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.