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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place had people that live there . Cars outside on blocks .people sitting on the curbs and hanging g in parking lot . Did not feel safe or safe about car sitting out side . Saw a roach in the room was not happy about that at all on last day .
Business response:
Dear Steve, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We have taken note of your feedback and have shared it with our team for future improvement. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management
Staff was never at the front desk. Waited 20 minutes for them to show up so I could check in. Room was dirty and so were the bath towels.
Business response:
Dear Arianna, Thank you for sharing your review. We are sorry for the inconvenience caused by our staff's absence from the front desk, leading to your wait for check-in. Additionally, we also apologize for not providing you with a clean and comfortable room. Your comments have been shared with the team to ensure a better experience in the future. Thank you again for your review. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
Said breakfast included, actually nothing! Never will stay there any more
Business response:
Dear Benning, Thank you for staying with us and posting your review. We are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Waited 45 minutes in the lobby to get checked in because their system was down. I was given a room and told it was ready. Once entering the room, it smelled like smoke there air condition was set at 62 which made it very cold. My wife went to brush her teeth in the bathroom, found hair in the tub toothpaste and make up on the counter. She noticed a blood stain on the bottom of the sink door, the floor in the room was dirty and we pulled back to sheets to find out that we didn’t have clean linen. They just made the bed back u... read more
Business response:
Dear Vern, Thank you for taking the time to provide feedback on your recent visit. We are sorry to hear about the cleanliness and the service issues you encountered that impacted your stay. What you experience with the service and the conditions of your room regarding cleanliness are unacceptable and do not represent the standard we aim to maintain. Every guest deserves a clean suite, well-maintained accommodations with the best hospitality. We will share your feedback and ensure this does not happen again. We hope you will ... read more
Will not stay here again I stayed at this hotel for three nights. Although the staff were friendly and courteous, I will not be staying at this hotel again. The refrigerator in the room was not cleaned out and food from prior guest was remaining. Also, what appeared to be juvenile cockroaches ran across both the kitchenette counter and the bathroom counter.
Business response:
Dear Guest, Thank you for taking the time to provide feedback on your recent stay. We are sorry to hear about the cleanliness issues you encountered in your room. Our housekeeping team will be reminded to pay extra attention to cleanliness standards to ensure a pleasant stay for our guests. Although our pest control provider has serviced the hotel, we will also conduct a thorough inspection of the property to identify and address any pest-related issues. We appreciate your feedback and hope you will consider us again when yo... read more
There were bugs in the bathroom, that didn't show up till late at night. The shower curtain was dirty, didn't see that until the morning. The hallways are stained and you can tell people live there full-time.
Business response:
Dear Ashlee, Thank you for taking the time to write a review of our hotel. We are sorry about the issue in your room during your stay. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. We will address this matter with our pest control and housekeeping team to ensure that it does not happen again. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
The floors smelled like urine, the curtains had blood stains, the hair dryer was broken, housekeeping didn’t come to our room at all, the hallways reeked of marijuana, there was someone severely on drugs shouting at 4:00 am and lasted about an hour before I had to call the police, feces in the elevator, nobody at the front desk when I tried to check out, waited for 5 minutes before I called the front desk and they finally came out.
Business response:
Dear Andrew, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Worst staying experience
Business response:
Dear Vijayakumar, Thank you for choosing us. We are sorry for your experience on arrival. Please allow us to review our process and discuss it with our housekeeping team, and in the meantime, you can connect with our hotel desk for further assistance. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.