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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroaches in the room! Disgusting
Business response:
Dear Jeri, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of these insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance... read more
Disappointed I observed a medium size roach on the wall 2nd floor hallway. Roach hotel needs upgrade and thorough cleaning
Business response:
Dear Guest, We sincerely apologize for the situation you described. We strive to provide a comfortable and clean environment when staying with us; therefore, we regret not meeting these expectations during your stay. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and uphold our company's high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Manag... read more
Try something else The room smelled bad. The sheets and towels were not very good. The refridgerator had leftover from a previous guest. The shower turn off, didn't work well. The internet was poor.
Business response:
Dear Scott, Please accept our apologies for not providing the impeccable accommodations you should have received and for the inconvenience you encountered with the internet connectivity. This will be addressed adequately. For future visits, please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management
Woke up to roaches, killed a total of 5. Mention it to the reception desk and they didn't seem to care. Thank God I was only here for a night 😡
Business response:
Dear marta, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectation. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We also want to reassure you that we follow the most rigorous industry standards regarding our... read more
I RESERVED for a queen bed FOR 2/25/23. When I checked in, staff told me that there’s no available room. How did that happen?!!??? As far as I know, when a guest reserves a room and was given a confirmation number it means that a room has been reserved for that guest right???? I should have listened to the reviews…guests reserving and when they check in…voila! No Rooms available! I was so tired from driving and it was 1230MN and it was freezing and this happened….nowhere to stay! This hotel is a nightmare!!!! Do the owners k... read more
Business response:
Dear Joseph, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We do understand your frustration, and we genuinely regret disappointing you. Your concern has been shared with the appropriate individuals to avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.