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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inside of hotel dirty, room run-down. People loitering about at front desk and out front in drive. Felt very uncomfortable. Some strange guy at front desk just standing there listening in to information given such as my telephone # when asked for it by counter person. Weird
Business response:
Dear Kenneth J, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
We checked in and while walking to the room noticed that the hallways were dirty, hadn’t appeared to be vacuumed any time recently. We didn’t think much of that until we got to the room and began to settle in, when my wife noticed two roaches casually walking about in the bathroom unfazed by light or our presence. We immediately packed up and checked out. The only saving grace to this experience was the desk worker, Ana, who was apologetic and didn’t try to talk us in to staying in another room. She was gracious and didn’t p... read more
Business response:
Dear Corbin, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. It's disheartening to hear about the presence of roaches, and we understand how unsettling that can be. Your feedback is essential, and we are addressing these concerns to ensure they do not recur. We appreciate your kind words about Ana; providing excellent service is our priority. We hope you consider giving us another chance on your future travels. Safe travels ahead.Sinc... read more
Run down, staff disappears, broken facet in tub kept water running all night. Back entrance at parking lot had a broken key entrance so the back security doors worked half the time. Only positive about the place was that they did not have homeless around the area.
Business response:
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. Your comment is very important to us, and we want you to know that we always prioritize the safety and well-being of our guests. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a m... read more
The hallway smells like marijuna. There were no shampoo, conditioner etc.
Business response:
Dear Delores, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we are happy to deliver. However, we are sorry for the smell concerns you encountered during your time with us. Our housekeeping team is working to address these problems and improve them. Please give us another chance to prove ourselves, and we give you a seamless trip.Sincerely,Hotel Management
They wouldn’t let me check in
Business response:
Dear Mason, We apologize for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
The first night we noticed a Marijuana/mildew smell in the room. The second night we seen roaches. Will not stay at one again.
Business response:
Dear Cathy, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you ... read more
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.