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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Moved my room 3 times less than a week there. Smelled. Stove didnt work most of the time. Shower head was busted and flooded the floor
Business response:
Dear Karina, Thank you for staying with us and for taking the time to leave your comments. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genu... read more
First, the front desk staff was friendly, attentive. However, the room key provided worked erratically (several attempts to unlock/enter). Our room was dirty. There was foreign residue on the interior door handles, the sofa bed was stained, the wooden floors were sticky and the cleaning staff left their cleaning products (spray cleaners) on the bathroom counter. I did not even trust that the towels were clean. Fortunately, we stayed one night only. Would not recommend this place overall. Will not be back again and would not ... read more
Business response:
Dear Carlo, We sincerely apologize for the substandard experience you encountered during your stay. We take your concerns regarding cleanliness and room functionality seriously and are actively addressing these issues to ensure they are resolved. Your feedback is invaluable, and we appreciate your understanding. We hope to regain your trust and provide a much-improved experience in the future.Sincerely,Hotel Management
Not choice.
Business response:
Dear Samantha, Thank you for reviewing your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management
Roaches roaches roaches
Business response:
Dear Jessie, We are deeply sorry to hear about the presence of roaches during your stay. Ensuring a clean and comfortable environment for our guests is our top priority, and we take reports of pests very seriously. We will initiate a thorough inspection and treatment process to address this issue. Your feedback is invaluable, and we appreciate your understanding as we work to resolve this matter promptly. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to regain your tr... read more
Never take a fire alarm for granted because a 🔥 w Things are going good until about 3:00 in the morning the fire alarms went off there were people bouncing around everywhere not knowing what to do or where to go I want a fire alarm goes off in a hotel it's pretty serious business hotel staff had nobody there to tell anybody anything so people were back and forth in the hallways it could have been a totally disaster the alarm was so loud in the rooms that you couldn't stand it you had to get out couldn't get to sleep after t... read more
Business response:
Dear Michael, We sincerely apologize for the disruption caused by the fire alarm during your stay. Ensuring the safety and well-being of our guests is of utmost importance to us, and we deeply regret that the situation was not handled more effectively. We understand the seriousness of such conditions and acknowledge the need for clear communication and guidance from our staff. We will address your concern and the possibility of conducting thorough training to ensure our team is equipped to handle emergencies effectively in t... read more
Door key would not work then asked for additional towels and was told I needed to bring my used ones up to get new ones. There were 2 of us in the room with 3 towels NOT ENOUGH
Business response:
Dear Sue, Thank you for the detailed review. First and foremost, we are sorry for the inconvenience you experienced. Our team members are reviewing your feedback and sharing it with our maintenance team to check the keys and locks of the entire hotel so this kind of act will not happen again. Our front desk team is always there to help you. We will do anything to regain your trust and serve you and your husband with the hospitality you deserve.Sincerely,Hotel Management
If you love the smell of mildew and sharing the room with some cockroaches then this is the place for you!
Business response:
Dear Michaela, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations. Please give us another chance to exceed your expectations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.