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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's so creepy. No cleaning at all and the smell’s bad in the room
Business response:
Dear Hiromi, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Decent but needs work, still love y’all though It wasn’t that it was a horror show but, I had to wait like 20 minutes to be checked in because the front desk attendant was outside talking to his girlfriend. Then when I finally got checked in I went up stairs and the whole hallway smelled horrible, like dirty water or something… the room was clean, it had a full kitchen so that was dope, and the bed was comfortable. 3/5 the room redeemed the experience but overall I see wholes in the game up there.. I’d probably go back thoug... read more
Business response:
Capri, we are sorry for the troubles you faced at the time of your check-in and the inconvenience caused in the process. We will make sure we are more diligent in our reception service and appreciate your understanding. On a positive note, we are glad you were overall pleased with the rest of your stay and especially acknowledged the reasonable price we offer. We would love to have you here again, so we can earn your highest rating. Sincerely, Hotel Management
Not great. We didn’t stay because it was filthy. Unfortunately CA makes it so the hotel can’t kick out squatters in parking lots, and the pet smells were over the top.
Business response:
Stephen, please accept our apologies for not meeting your expectations. We are also sorry to know you did not stay with us due to the condition of our hotel. We take the upkeep of our hotel seriously and will take necessary actions as we are continually striving to improve our guest experience. We have also noted your additional comment about our parking area and will address this appropriately. We truly understand your frustration and are grateful for your patience. We hope you will give us another chance to provide you wit... read more
Cold and dark, smelled musty. No smoke alarm in our room.
Business response:
Christina, thank you for choosing to stay at our hotel. We are sorry you were not able to enjoy your stay and for not living up to your expectations. We have discussed your feedback and have informed our staff for quick review. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Thank you for your service!
Business response:
Kamal, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
I dont know if its Expedia or the hotel, but when i showed up to check in i was unable to get the room to no availability of rooms. There needs to be good communication between the hotel and Expedia regarding room availability
Business response:
Brian, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.