This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived early and our rooms were. Ot ready. They said oir rooms were going to be ready later on and when we got there they didn’t have the rooms we reserved. The property was dirty. The pullout mattress had stains. The shower was ild Nd it deipped. The rooms werw a lot smaller than the pictures and there was harley no parking. Very bad experience! Dont book here!
Business response:
Dear Rosa, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an o... read more
We left after 2 hours. There were protesters outside of the building. People had signs posted outside their hotel window regarding cockroaches and black mold inside the building. The outside property was dirty with trash and dog feces. I side smelled like cigarette and dirty wash rags. Inside our room the ceiling had rusted molding vents and the sheets had so much hair from unknown guests. Then as we tried to get some rest, we heard a fire alarm which woke us up and that was the last sign for us to leave. Do not stay here.
Business response:
Dear Jessica, it was disappointing to read that we did not meet your expectations. We are taking appropriate steps to ensure future guests do not encounter the same issues. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We do hope to have th... read more
the place is full of homeless! dogs are baking in the rooms lost of noise from all the people permanently living in there I had to keep my suitcase sealed and in the top self as the roaches were everywhere this place is discussing
Business response:
Dear Luis, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel... read more
Couldn’t even stay 1 night there! It was soo gross and stinky.
Business response:
Dear Heidi, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure all procedures are followed, so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Thank you!Sincerely,Hotel Management
Disgusting hotel This was by far the worst hotel I have ever stayed at. The hallways smell like a dirty diaper and the pull out mattress I was going to have my kids sleep on was covered with blood stains. We all packed up and left as soon as I saw that!!
Business response:
Dear Robert, it isn't enjoyable to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests. We assure you that what you encountered is not acceptable by our standards, and we will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you for your feedback. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel... read more
No room available When I arrived there were no rooms left
Business response:
Dear Heidy, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again. Sincerely, Hotel Management
Hotel smelled like chemicals and cigarette smoke. Room was worse, cigarette burns on the bathroom counter, bathroom ceiling water damage. Had I not had time to change rooms I would have. Had a headache the whole time and couldn’t sleep due to mattress and smell.
Business response:
Dear VALERIE, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it. Thank you for staying with us, and we hope to welcome you back for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.