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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property needs updating! Hallway carpet stained and smells. Closets doors removed; why??
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Yes cheap.... but find another place. It was the cheapest place by $100/night.... we shoulda known better. The refrigerator rattled so often and so loudly it sounded like someone was knocking on the door every 15-20minutes throughout the night. It smelled HORRID, just every where in the halls, the rooms etc.
Business response:
Kristine, thank you for your review. We sincerely apologize for the maintenance and cleanliness issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
This is a dog hotel, bad experience
Business response:
Edwin, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This Property/Hotel was the most HORRIBLE place ever! iT’S HOUSING THE HOMELESS! I booked this hotel for My Son & his Wife who were SO TERRIFIED as people we’re running up and down the hallway & shaking the door handle! Yelling and screaming at children, Smoking marijuana, etc. To many others to list! Finally, they decided at 1:30am to end there stay and slept in their car! I have contacted the Hotel and asked for a refund! I am waiting on a call back from a guest relations manager named Seth. This was the most unsafe Hotel ... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
El hotel tiene Buena ubicación y el personal es amable. Le urge una remodelada, las alfombras Viejas, sucias y manchadas y llegué a ver 2 cucarachas en mi habitación!!!
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Service ??????? No warm or hot water in either sink, handyman could not solve the issue, added another stay on Tuesday am,was told i would receive housekeeping, housekeeping was a no show .
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was our pleasure serving you this time, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Place was duty most places have some sort of continental breakfasts or at least coffee not on this place
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your review. Also, we regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the inconvenience during these times. We hope you will give us an opportunity to restore your confidenc... read more
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.