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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WiFi speeds were terrible. 1-2mbs free, 2-8mbs paid. Couldn’t use.
Business response:
Thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon! Sincerely, Hotel Management
The keycard lock on our door was very challenging, it only acknowledged the card after a few tries. I was traveling with a baby so having to fiddle with a lock to try to get into my hotel room was quite a nuisance.
Business response:
Thank you for being our guest. We sincerely apologize for the inconvenience you had due to the malfunctioning key card. We are very sorry and assure you to share this with our maintenance team for their review and action. We hope to provide you a better experience in the future. Sincerely, Hotel Management
The first two room smelled like pee and the third shower looked like this we just sleep and left got a new room the next day to shower
Business response:
Brittany, thank you for evaluating our hotel. We are sorry for not meeting your expectations and apologize for the issues you encountered in your bathroom. Please be assured that we take the cleanliness of our suites seriously, and we will address the concerns you outlined. We regret the inconvenience caused, and we hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
Where to begin? The room smelled of smoke the minute I walked in and I went back to the front desk. She came with me to the room and said she did not smell anything. I said I still do so she got the manager. Manager said she definitely smelled the smoke but it must have been by maintenance that checks the burners on the stove and lets them burn for 30 minutes and he must have just done that. I said ok but that smell never left that room for three days even with the window open. One time I left the room and closed the door I ... read more
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had due to our on-going renovations and apologize for the issues you encountered in your room. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We also regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. We understand your frustrations and would welcome the opportunity to provide you with a better experience. Sincer... read more
Cigg Smoke infiltrating room every day ...., poor bedding, outside grounds and parking lost - not tended to (trash and ciff butts)...
Business response:
Dave, thank you for being our guest. We apologize as your stay was impacted due to the smoke smell. Your feedback will be utilized to enforce our no-smoking policy effectively. We have also shared your feedback about cleanliness with our housekeeping team to take corrective actions. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Huge Cockroaches! Our experience was ok until we came across cockroaches in the morning and not little ones, huge ones! I honestly never want to stay at another Extended Stay hotel.
Business response:
Kevin, thank you for the review regarding your visit. We apologize for the cleanliness issue. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. We regret the inconvenience caused and have shared your comments with our pest control provider. Thank you again for bringing this to our attention, and we hope you will reconsider the next time you are in our area. Sincerely, ... read more
We liked the room: spacious and neat, even though the microwave tray was greasy. We also liked the quietness. We absolutely did not like the total lack of consciousness regarding the seriousness of COVID-19. With the exception of two hotel employees, everybody else was not wearing mask, guests included. The receptionist didn’t even ask guests to please wear masks, even though there was a small notice that mask was required. The reception area is very small and more than four persons would be there without a mask. I did not t... read more
Business response:
Christina, thank you for choosing to stay at our hotel. We are pleased you liked our spaciousness and cleanliness of your suite. However, we are sorry for the issue you mentioned. We realize the importance of all the safety measures in this unprecedented situation, and we will ensure all such guidelines are being followed. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Room was not in good condition, restroom poor condition, restroom was dirty
Business response:
We are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Please consider giving us a second chance the next time you are... read more
Stayed one night for business. There are some characters at this hotel that seem to be “extending” their stay. Smelled dirty, if you need anything for the kitchen you have to check it out. Not even a basic coffee cup was in the room.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. Your comment regarding the odor issue is discussed with the associates of our housekeeping team for review and action. It was disappointing to know you were not happy with our kitchenware policy. Please note, to ensure the cleanliness of dishware, brand standards require us to keep them at the front desk. We want to regain your trust and hope you will give us that chance ... read more
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.