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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroaches everywhere. I found them in the kitchen, bathroom, and the bed. There were so many roaches that I felt as if I was the one intruding.
Business response:
Thank you for being our guest. We are incredibly sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. Still, the room you occupied will be professionally inspected and treated as a precaution. We appreciate you bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
ROACHES!!! There were roaches in the room and bathroom. The hallways smell in the property and the rooms were very worn out. It looks as though any work that was done was poorly done. I will not stay at this location ever again
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry for the odor you experienced while you were here. Your feedback has been relayed to our housekeeping team to ensure this doesn't happen again. We hope you will reconsider and stay with us again for a much-improved experience. Sincerely, Hotel Management
Business response:
Alicia, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Carlos, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This property should NOT be able to advertise under “breakfast included” category. Coffee, oatmeal packets, nut bar/granola bars does not equal free breakfast included. The beds are terrible! It was so loud with doors constantly slamming. We had to brush our teeth in the kitchen sink because the bathroom sink would not drain properly. Barely enough pressure in the shower to be able to shower. It stunk! So disappointed and note disappointed I wasted my orbitz credit to stay there. Could NOT get out of there fast enough the ne... read more
Business response:
Thank you for your review. We are sorry that you encountered maintenance issues in your room. Our engineering team is checking the room where you stayed to make any repairs. We also regret the disappointment you had with our grab-and-go breakfast and the comfort of our beds. We appreciate your feedback and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
no wifi - I should get some kind of comp - or reduced cost
Business response:
Thank you for your review. We are sorry for your disappointment with our internet, and we apologize for your inconvenience. We will share your comments with the appropriate team for review and action. We hope you will stay with us again and give us another opportunity to provide you with the experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.