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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sadly my worst hotel experience ever My husband and I booked this hotel for a Disneyland trip. The hotel gave away our room the night of our check in. They told us that regardless of us having reservations it was a first come first serve hotel and their rooms were completely filled for the night. You can only imagine how upsetting this was after a 15 hour day at Disneyland. I don’t see what the point of making a reservation was if they are not going to honor it? This caused a major inconvenience for us, I will never again st... read more
Business response:
Veronica, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you and your husband will offer us another opportunity to serve you. Sincerely, Hotel Management
They have COCKROACHES! I’m completely baffled why they charge $140 to sleep with roaches. Disgusting
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Ho... read more
The remote did not work, I did not have even 1 extra roll of toilet paper. I had to actually ask for it; however, they did give me extra pillows. This was suppose to come with a continental breakfast and they had no coffee or creamers when I went outside the room and it was still early...8am for crying out loud!
Business response:
Anita, thank you for being our guest. We are sorry for the inconvenience you had with regard to the television remote, not functioning. Your feedback has been shared with the maintenance team for review and action. We are also sorry for not replenishing the coffee during breakfast hours. Your concern is shared with the appropriate team to find out what went wrong and be more diligent moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future... read more
I do not recommend this property. There are no amenities.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
What a dump. Bed is awful. Needs remodeling. Dark and dreary. Evening staff very rude, doesn’t listen.
Business response:
Rose, thank you for being our guest. We are sorry for your disappointment with your stay and apologize that our associate was rude to you. We are always looking for a way to improve, and your constructive comments help us focus our efforts in the areas that need improvement. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Did not stay there walked in smells really bad so left
Business response:
Thank you for your feedback. We are sorry for the odor you encountered in your room and regret it compromised your stay. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider a future stay as... read more
Terrible service and terrible rooms. Only stayed for 2 hours.
Business response:
Thank you for your review. We are sorry for the poor service you experienced and also apologize for the issues you encountered in your suite. We will share your feedback with our front desk and housekeeping teams so that they are more diligent going forward. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.