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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over booked and cancelled my reservation. Very bad business practices
Business response:
Thank you for taking the time to provide your feedback. We are sorry we were unable to accommodate you and apologize for the inconvenience this caused to you. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve, and we assure you we will. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Management straight out called me a liar when I had spoken to staff member in regards to a credit or date change ainceihad ordered for the wrong day
Jealous people in room 239 Walls are paper thin... could not have a good time with my wife... getting phone calls to my room every 15 minutes from front desk about noise complaints... we wanted to have a good time away from our kids.... we are young and still have sex... don't be jealous who ever stayed at room 239 on August 16th 2019
Pay for a king size bed and I get to the hotel was over booked for the night for a king size bed No kitchen supplies to cook was giving what I needed
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and regret the inconvenience it caused. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Old property. Found cockroaches in my room. Will never stay here again.
Business response:
Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We are also sorry for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with the appropriate teams to ensure procedures are being followed to prevent such issues in the future. Please give us another chance to redeem ourselves... read more
Make sure everything is cleaned before staying They had bugs in the bathroom ...The mattress cover was very soiled and looked like it had not been cleaned when we removed the sheets off the bed. My bathtub was filthy and when I asked to have house cleaning clean it , I was told no housekeepers were available until the next day. I will never recommend this place to anybody.
Business response:
Sonja, we want to thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced and for the insects in your room. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The ladies at the check in counter were okay. The lobby smelled like old Vegas. They told us that if we smoke in our rooms we get charged for cleaning. They also had no cleaning service, maids, if we wanted the room turned down we had to pay. Once we were in the room it was horrible!. The room smelled like cigarettes and the room smelled just BAD!. The hallways were stuffy and hot. We asked for a refund and went somewhere else. Oh and there were quest smoking weed and a couple of twerkers roaming the hallways. Not a place to... read more
Business response:
Thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the odor and cleanliness issues you experienced in your room. Be assured this will be shared with our housekeeping team to ensure a better experience going forward. Your feedback will help us enforce our no-smoking policy more effectively so that, this does not repeat going ahead. Once again, we are sorry and hope you will consider giving us the chance to make it up to you in the future. Sincerely, Hotel Management
Poor Management
Business response:
Melissa, thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.