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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Es muy sucio el lugar y estremadamente asqueroso olor a cigarro 🚬 es un lugar No grato para hospedarse y exesivamente caro para el mal estado del hotel
Business response:
Thank you for being our guest. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team for review and action. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Its mostly for people with pets, so expect stains and strong smell.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
The room smells bad Bad secession in tv we can't see it
Business response:
Roy, we apologize and regret the inconvenience you encountered when staying here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service levels ensuring we deliver a restful stay to our future guests. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
You have to ask for dishes. No ice machine and BBQ grill is by the dumpster. Very disappointed for the cost motel 6
Business response:
Thank you for being our guest. We are very sorry you were not happy with the cost of your stay and that you did not have a stellar experience. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, ... read more
Won't stay here again The first room we were sent to hadn't been cleaned yet. We were sent to a second room that was ok, but the counter seemed sticky as was the window when I opened it. The next morning when searching for Acapulco that had fallen we found a half eaten rotten banana behind the dresser. The staff was very nice and helpful but the place was just stinky and not very clean.
Business response:
June, we apologize and are disappointed to read for cleanliness issue in your initial room. We have discussed your comments with our housekeeping team, and we have altered our procedures so this does not happen again. On a positive, we are glad to read you liked the service provided by our staff. We hope you will give us an opportunity to make this up to you in a future stay. Sincerely, Hotel Management
five days room not clean same sheets trash not emtied
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues in your suite.Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Thank you ... read more
I was treated very poorly, I'm not sure if it was because I am afro American, I was told one thing then when I got there I was told another. I stayed with my sister and around 1:30 am someone was trying to get in to our room. I was locked out of my room after a morning run. I went to the front desk and was troubled there. Me and my sister left reviews on yelp and google. Extremely disappointed. Will not come back because of the way I felt I was treated.
Business response:
First of all, we apologize for the behavior of our associates and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you and your sister encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
When I arrived, the desk clerk could not find my Expedia booking, made 2 days earlier, in their system. They had no rooms left. Desk clerk crisply offered to check whether an ESA in another town might have a room available. I was exhausted and carless. Found accommodations elsewhere in town. Will never book with ESA again. Terrible way to be received.
Business response:
Thank you for your review. We apologize for the reservation issue you encountered and for not being able to accommodate you. Even more distressing is the fact that you were met with anything other than friendly service in the process. We assure you that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.