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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Lots of wrong
Business response:
Bunny, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The rug in the room is dirty and needed shampoo. There was a noise disturbance after 9 pm; people were partying in the hallway. No employee on duty came out to stop the noise.
Business response:
We offer our sincere apologies for the cleanliness and noise issues you encountered here. Your feedback regarding untidiness and disturbance is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Smelly room, low tier customer service We checked in late to the room, and it was very smelly. The staff said ‘I am sorry to hear that’ and did nothing to compensate for the inconvenience. Never going back there
Business response:
Mustafa, thank you for taking the time to write us back. It is disappointing to read our team wasn’t at their best while the entire situation concerning the odor in your room was being handled. Your feedback for the odor and service issue is shared with the front office team to be more diligent and ensure such issues don’t happen going ahead. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Meh... The cleanliness in the hotel was bad! Poor crowd hanging around, and had a odor in the hotel. Also I couldn't even take a bath because they said they didn't allow people to use the bath plugs because of potential flood. Showers only... I didn't understand that. Overall wasnt too happy with this location at all.
Business response:
Kathryn, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Worst hotel stay ever. The only good thing I can say is the hotel allowed my dog (at a price). The service was horrible. No ice machine. They were to let me borrow ice trays and would deliver to my room; never happened. One baggage trolley available for a three story hotel. Free breakfast consists of tiny muffin, coffee or tea. I was told breakfast began at 8:30 am to 9:30 am, it actually began at 6 am and ended at 8:30. Kitchen didn’t come with dishes or utensils, you had to request them. I asked for two forks, two knives a... read more
Business response:
Rebecca, thank you for being our guest. We apologize you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments have been discussed with our appropriate individuals to enhance our service and facilities going ahead. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Dandre, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Horrible dirty experience It was horrible. Had to show up late in the middle of the night. Took forever for some one to come out to help. Room was dirty. Fecal matter stains In toilet. Blood drops in sink. Hair in bed. Sheets seemed to be reused. Tried to check out almost immediately no one came out to help. This is like at 3:30A.m. Ended up just leaving walked to hotel next door. I could not get my money refunded the next morning. Horrible experience
Business response:
David, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. \ Sincerely, Hotel Management
Room Stunk! Service was find checking in, especially since it was a last minute booking, however, the room, although listed as non-smoking, smelled of old cigarette smoke. It was gross! We left the windows opened during our entire stay to air it out, but, it barely helped. Wont be staying here again.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure each and every room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.