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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room The room has a funky smell
Business response:
Michelle, we are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This is not a safe place to stay there are people living in this place and they were smoking marijuana in the hallway very scary place to stay with your family.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Room already occupied by a Roach! Had a long day went to check in to get five hours of sleep before heading home only to find a huge roach in the bath tub! called front desk they moved me to a different room. Let the front office know I took a picture if the manager needed proof! tough to sleep after that. I will spare the rest of you the photo and not load it on this review!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
Roaches in the room My boyfriend and I stayed at this hotel from 10/12 to 10/14. We have been here multiple times before without issues, however; we are staying at room 303 and have come across multiple sights of roaches throughout the room. We honestly are disappointed with the service we were provided by the night employee saying that he could fix this tomorrow and that there was nothing he could do tonight; mind you we are scheduled to check out today. It is currently 1:50 am and we cannot rest. We booked through hotels.c... read more
Business response:
Marisol, thank you for your loyalty to our hotel. We would like to offer our sincere apologies for the cleanliness you encountered in your room and that our staff didn’t do their best to action your complaint about it. Please be assured that your comments have been discussed with our team members, and we will be working hard to improve our service levels going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Ma... read more
Business response:
Chesney, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
0 Horrible service and very dirty
Business response:
Jeffrey,thank you for your review. We apologize for the cleanliness and service issues you encountered during your stay. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincer... read more
Wendy needs to go MANAGEMENT RUDE RUDE RUDE ESPECIALLY THE MANAGER, she was very rude and harassed my 72 y. O. Mother was disrespectful.. And then denied every thing... When I came backshe is unprofessional, no management skills and no persoble qualities.. She doesn't own the hotel.. And I am pursuing full price for my rooms for that unacceptable treatment ms and my family got from her.. Please somebody fire her.. I will never return to that hotel as she is the reason. I complained to corporate and they did not take any acti... read more
Business response:
Thank you for bringing this to our attention. We take all guest feedback very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
The room was gross tye floors were sticky and the counters felt dirty. The beds were uncomfortable and the sheets were ssdly lacking quality. I expect a lot more from a hotel and will never stay at this chain again. I will stick with hilton and Marriott after this experience
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Rest assured, your concern has been shared with our housekeeping team to be more attentive in their work so that we can enhance our future guest's experience. Thank you for the feedback. We would like to host you back so that we can make your next visit a wonderful one. Sincerely, Hotel Management
Horrible customer service Called at 11am to see if it was possible to check in early as I was getting married that day and was told not till 3. So I showed up at 3 and checked in the two rooms I have reserved (one for me and one for the future in laws). I was told my room was not ready yet, so I said I would go hang out in my in laws room till it was ready. An hour and a half later and still not ready. When I went back down I was told “I wish you would have told us your situation”! First of all I did at 11am and at 3pm and y... read more
Business response:
Marrisa, thank you for your review. Please accept our apologies for the poor service you experienced during your stay and regret the inconvenience it caused. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff members, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been ... read more
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.