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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like that they don't have a bathroom in the reception, no gym and no dinner room! They don't clean your room, only if you pay more money and if you want clean lines and towels you have to bring the dirty linen to the front desk!
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
The entire property smells like tobacco. The comforter on our bed had cigarette burn marks all over it.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
The hotel did not have a room for me and said they were all booked and blamed the mistake on Expedia and Expedia blamed it on the hotel, so here I am 10:00 pm without a hotel room
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
the room smelled like some one had been smoking in there
Business response:
Carson, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Read the Fine Prints Carefully Well, put it this way - I should have read the fine prints carefully since this was the first time I stayed at Extended Stay America. I thought the free breakfast was free continental breakfast. However, it was free grab-and-go breakfast and coffee. I thought the internet access was free. However, if you accidentally choose a wrong option when connecting the wifi, it would cost you a fortune. It was not a typical hotel style lodging place so there was not routine daily cleaning service, cleanin... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Debra, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
horrible, booked through hotel site was notified by hotel after that the room i already paid for was not available nor were they able to accommodate me with another room, held my payment even though they were not able to provide room, still trying for my refund!! rude staff as well. showed available rooms through booking site even though i was told they did not have the room i requested....
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the miscommunication regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Property Dirty trash everywhere. Upon Arriving we could not check in. Once checked in hallways were full of trash baskets, cupcakes smashed in the hall ways. No ROOM SERVICE, no clean sheets, bedding. Hallways smelled of dog fecies. Pets running around without owners. Room was ok. Our irons were broken we requested 2 of them and they gave us they samebrojen irons. To go breakfast was a cereal bar and coffee. There is no true breakfast on the Go. Property not well maintained. No ice or ice machines. This was not a good hotel ... read more
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.