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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just UNACCEPTABLE The room we were given was totally unacceptable. The odor was horrible. The corners of the floors were dirty, the bottom shelf was obviously not dusted, the bathroom had BLOOD on the wall!!! It was late and I had children with me. When I discussed with management I found out this room had undergone a remodel! Walls were painted for sure but carpet was stained, missing knobs on dresser and night stand and the ODOR!!!!
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Do NOT waste your time!!! Came for a late check-in (4:00am) after a 7 hour drive. The front desk clerk was no where to be found. I waited for an hour & no one attended to me. Canceled my reservation & asked for a FULL refund!
Business response:
Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Wouldn't EXTEND the Stay The 1st room smelled like an ashtray and was a non-smoking room. Was moved t9 another room and the bed was extremely hard, the bed smelled like urine and the linen (sheet/blanket) smelled as well. Also, a customer had 2 large pitbulls and they lunged out the door when my husband and I walked by. Glad the lady pulled both back in as she told her friend she couldn't deal with them both to bring outside.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Very basic and worn out room. There are better options for slightly more money.
Business response:
Please accept our sincere apology for the issues you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Worst hotel ever This is the worst hotel. Felt like a half way house for pedifiles. A/C did not work. Top it off managment along with police officers knocking in guest asking if weed was being smoked
Business response:
Please accept our apologies for the difficulties you experienced during your stay at our hotel. Although your experience is not typical of our service, we obviously have room to improve. Our maintenance team is inspecting the rooms to ensure all our guest experiences a comfortable stay. We hope you will give us another chance to provide you with exceptional service in the near future. Sincerely, Hotel Management
I book this hotel because it had a kitchen but to find out there is no pots/pans and utensils to cook with. Room had a funny smell as we entered the room. There was no housekeeping service. Had to pick up towels and toilet paper at the front desk.
Business response:
Thanks for evaluating your stay. We are sorry for the issue you experienced and regret the inconvenience caused. Please note, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we provide this service at your request for a minimal fee. We have discussed your feedback with our team members to ensure we make our guest aware of this policy on arrival. On behalf of everyone here, we would like to serve you again in the future. Sincerely, Hotel... read more
Even though the room had a kitchenette there was absolutely nothing in the kitchen. No dishes, pans, utensils etc. only a small kitchen towel. No extra blanket, pillow. Bare bones. Thin blanket and bedspread. Not warm enough. Only three pillows on bed that were small not even standard size. Towels were thin. The minimal was provided in bathroom: one bar of soap and one sample bottle of shampoo. That is it. Hairdryer had black makeup smeared on it. Couldn’t sleep until Drag racing stopped. We were told by locals that this str... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you had while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We re... read more
Pésimo!!! La verdad este hotel no cumplió con nuestras expectativas, se veía deprimente y muy sucio, sólo basta con decirles que tenía una estadía para 9 noches y sólo me quedé una noche.
Business response:
Nelson, please accept our sincerest apologies for not meeting your expectations. We have shared your concerns with the entire team and are making adjustments so that this is not repeated. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.