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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
awards banquet I knew this was not the best hotel in the area but it was for one night When I got there my door was not working correctly the linen had stains on them the room was in need of remodeling the bed and pillows were hard. Might stay there again but only if I have too.
Business response:
Peg, thanks for staying with us. Although you were benefited with our convenient location, please accept our sincerest apologies for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
bad room maintence the bathroom light is broken, and toilet jammed. I asked front desk to help to fix them. no one come to help to fix the problems during my three days stay!
Business response:
Bill, thanks for evaluating your stay. Although you liked our convenient location, please accept our apologies for the service issue you encountered and regret the inconvenience you had with the reservation at the time of your check-in. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Managemen... read more
Business response:
Sonia, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
DISGUSTING ROOM It was terrible very dirty rooms, the hallways had a horrible smell. I was so unhappy, I went downstairs to complain to the manager Wendy. She offered to switch my room however, when I went to view the room that was offered that room was dirty as well. I WILL NEVER STAY THERE AGAIN.
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Maybe skip this hotel. When we arrived there were dirty dishes in front of our door. I call down to the front desk and the apologize and say they will bring clean dishes. Get in the room there were no towels anabolic the sheets were dirty. So we call again. They come and clean it up and put fresh towels and sheets in the room. So I’m not excited about the room but I figure we will make due. The next morning I ask for maid service just to vacuum the floor after my son made a good size mess with his crackers. They never came. ... read more
Business response:
Glenn, thank you for your stay at our hotel and for your detailed feedback. We apologize for the cleanliness and service issues you encountered and regret the inconvenience it caused. I would like to inform you that, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our guests as well as providing them with profes... read more
The staff gave them the extra star First I would like to say that the staff was courteous and as helpful as they could be given the situation. The first room we were put in was a mess. It still had toothpaste spit in the sink and pubes in the bed. The room had a horrible smell as well. They moved us into the next room which was clean. However, in the middle of the night I awoke to a smell of a hot element. Kinda like the smell of a hair dryer when it heats up. The AC had stopped working and had over heated. I had to stay up ... read more
Not happy! I didn’t get the room I was promised. Was told that if I needed clean towels, I would have to bring them to the desk downstairs and they would give me clean ones then. The “grab and go” breakfast was sad. Coffee and hot water for tea plus granola bars. Could have had a sweet roll or donut. Just saying! Also, the heater didn’t work.
Business response:
Thank you for your feedback. We are sorry for the issues you had in your room and were disappointed with our hotel policies. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. Please know, fresh linens and towels along with any toiletries are always available at the front desk. We hope to have one more chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
they could use friendlier staff. they dont listen when you call the first time or complain so call/complain 3 more times.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.