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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
gross It was dirty when we first walked in... but it was late so we went to the room... it stunk so bad!! Dirty and old... we went back to the front desk...the lady at the desk was very helpful and refunded our money and we left... would not stay there ever!
Business response:
We apologize for the cleanliness issues you experienced in your room and regret the inconvenience it caused. Your feedback has been discussed immediately with our housekeeping team to revisit our deep cleaning program and ensure our future guests are not similarly impacted. We urge you to give us another chance to provide you with a much superior experience on a future date. Sincerely, Hotel Management
Understaffed, rude I requested towels and they told I needed to bring down the dirty towels and they would give me new ones. They were not going to send no one to deliver towels because they were not a full service. I asked for clean sheets just to make sure they were changed and they said no.
Business response:
Tania, we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our ... read more
Don't stay here It took 24 hours and multiple requests to get the cook ware in the room. Fresh towels are rare and must be asked for multiple times.
Business response:
Tom, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Thank you again for your candid feedback. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Rude Staff and Unclean Room Checked in at 3am and they weren't even open like I was promised, the cleaning guy let us in. Walked in to a mildew smelling room only to step in a big wet spot with my socks where the A/C was obviously leaking for a while. I woke up the next morning to take a shower to find dirty hairy towel hanging from the curtain rod, completely discussed I walked to the front sealed and complained and ask for a room switch, had to transfer all my stuff into a new room and Was promised kitchen untensils and di... read more
Business response:
Alexander, please accept our sincere apologies for the issues you encountered while here and the inconvenience caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
-2 rating. Room was smelly, the bed was so uncomfortable & pillows are flat as a pancake. reservation included a breakfast but the breakfast is just coffee & energy bars. Lol!!!!
Business response:
Jesse, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible Hotel The whole entire hotel smells including all of the rooms we stayed in. We had nine families and every single one of us had an issue with check in. We booked all of our rooms to Expedia or hotels.com and did not get what we booked it says free breakfast but they only give hot chocolate and muffins in the morning there were people that didn't even stay in the hotel that came in and out
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Room has kitchen but no kitchen wares .. shower is licking. Toilet flush onece in a while
Business response:
Lilibeth, It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Also, please know, kitchenware for your suite is kept at the front desk to ensure cleanliness, and our team gladly makes it available on request.Your business is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you for your feedback, and we ho... read more
Rude, dirty lobby rugs. A ghetto hotel! So when I got there, they said they are fully book!! I made a reservation a day before, and my reservation was confirmed and paid.. how can they do this to people!? I was tired and hoping to rest that night when I get to the hotel! But they said it's fully booked! What a mess! They were saying it's a system error for hotel.com fault for getting all this reservation! I will never go to this hotel ever again! The guy named Francisco that worked at the front desk is rude too! Never ever g... read more
Business response:
Morvin, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.