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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad The room smelled like fish had been cooked there, toilet badly stained, linens old and worn, carpet very stained
Business response:
Mary, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Won't be back Took an hour to registered. One chair in lobby and it was occupied by friend or relative of an employee. Front desk girl was really nice. But she doesn't have much to work with. Last time I book there.
Business response:
Randy, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us every single stay. Thank you for your feedback. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, General Manager
Business response:
Thanks for taking the time to post your feedback. We apologize for not being at our best and hope you will give us an opportunity to provide you with the better experience on your next trip to our area. Sincerely, General Manager
Sad property with terrible housekeeping. This was my first time staying at an extended stay and probably my last. housekeeping and maintenance department definitely need work .
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
1/5 stars with a simple explanation Bathroom: Used towel on the floor and on the sink, there was an open soap package on the ground, and there was dried urine on the toilet seat and on the rim of the bathtub Bed: Bed was made but had hair all over it and dirt on top Breakfast: limited (i.e. coffee, packaged oatmeal, and muffins) Service: After complaining about the condition of our room, the employee cleaned the bathroom and only took away our top bed sheet. They never gave us a new one and when we called for it, they asked ... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
I am disable and you have no rooms that are Accessibility. There was a line going out the door and no body came up. what made it worse he wanted to chat it up with people.
Business response:
Jimmy, please accept my apologies for the issues you encountered and for failing to meet your expectations. We have discussed your concerns with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. We hope you will consider giving us another chance to serve you better in the future. Sincerely, General Manager
Business response:
Brian, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Horrible Bad, rooms smell I got sick. Changed room,& very small I was told 'What do you want for the price?' You're in Cypress.
Business response:
We're disappointed that you encountered service problems. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. Please consider giving us another opportunity to redeem ourselves in the future. Sincerely, General Manager
4th of July weekend 4th of July weekend a 4or 5 day event, not a lot of availability, but I got it on short notice. The Front desk guy working alone was busy he upgraded me from a queen to king size bed. I got in the room and it smelled like chemical something or other, I got used to it after awhile. Later I was putting some ice cream in the freezer and there was an exploded coke all over the freezer. Bed, HVAC, and TV worked fine, as did the wifi but it was at another $4 a day.
Business response:
Thank you for your feedback. I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the cleanliness issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the s... read more
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.