This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AVOID THIS HOTEL My stay was pretty mediocre until the second night. My keycard stopped working and I went downstairs to have it re-keyed and had to wait as there was no one at the "front desk". There was a couple there waiting to check in they said for 30 minutes so I waited with them for someone. Finally a girl arrived and the couple was annoyed and told her they just wanted to check in. I asked if she could first just re-key my room card and she hastily did. I had just gotten dinner to go and it was hot and I had that plu... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Pictures nicer then actual The pictures make the room look nicer then it actually is. The room smelled. Will not stay here again.
Business response:
We apologize for not living up to expectations during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience, and we hope you will consider giving us another opportunity to prove this to you on your next visit. Sincerely, General Manager
Do not stay here This place is horrible. The staff and cleaning crew our not there to of help. It seems that anything you ask for was a burden to them. I would rather sleep in a car than this place
Business response:
Please accept my apologies for the service issues you experienced and for failing to provide you with a stress-free stay. I assure you that we will take whatever action is necessary to ensure that we don't repeat these mistakes. We hope that you will give us another chance to show you our hospitality. Sincerely, General Manager
Dislike The front lady was rude when we told her we couldn't get into the room She knew what was wrong and that the battery needed changing but took forever and made us go up stairs and back down for no reason when she could have fixed it in the first place. Never staying here again
Hotel was so dirty and smells bad. Hotel clerk was so rude.
Business response:
I am sorry for the disappointing stay you had with us and for the service issues you encountered during your visit. The condition you described is unacceptable and not at all representative of our quality standards. I have shared your concerns with the respective teams in an effort to improve future guest experiences. We invite you to come back and validate the changes in the near future! Sincerely, General Manager
Will never go back. The hotel room smell extremely bad. The carpet was wet. The floor had water all over and the worse part the blankets were all dirty. The worse stay ever.
Business response:
JENNY, thank you for your feedback. We regret we failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. The cleanliness and room condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable attention to detail. We hope you will consider us again to experience the stay you expect and deserve. Sincerely, General Manager
Poorly managed We booked two rooms, but they overbooked and tried to send half our party to another hotel. We only got to stay after agreeing to change the type of room we had reserved. We also overheard another guest being turned away as they were trying to check in and had a reservation. Apparently they don't fully comprehend what the word "reservation" means. Also , in the 2nd room that we had the headboard fell off of the wall, luckily nobody got hurt.
Business response:
Bruce, we are sorry for the reservation issues you experienced at the time of check-in. The condition you described is unacceptable and not at all representative of our quality standards. I have shared your concerns in regard to the room with my maintenance team to thoroughly check and inspect the room. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Not worth my money Over priced for the size and quality. Thanks but no thanks
Dirty hotel This hotel is for long-stay purpose. However, the carpet was so dirty, which made people cannot really walk on it. In addition to that, the smell of the room was terrible, especially when someone was cooking in her room, I had to switch on my fan. Cannot believe it.
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.