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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People kept knocking on our door
Business response:
Dear Ana, Thank you for bringing this to our attention. We apologize for any inconvenience caused by disturbances during your stay. We take the comfort and security of our guests seriously and are addressing this issue with our team to ensure it doesn't happen again. Your feedback is valuable, and we appreciate your understanding. We hope to provide a more peaceful experience in the future.Sincerely,Hotel Management
The kitchen is empty , no pots and pans, no dishes . I asked the front desk and he said “ we have no more pot and pan because we have a big group of contractors staying here for couple weeks, they need all the pots and pans.” I told him how about me ? I bought all the foods now I have nothing to cook with. There was no coffee maker in the room and no coffee or tea the front . People were so loud and kids were running in the hallway at 10 pm. This was the first hotel that we hear dogs barking in the hotel. The breakfast was t... read more
Business response:
Dear Janet, Thank you for sharing your experience with us. We deeply regret that your stay did not meet your expectations. We apologize for the inconvenience regarding the kitchen amenities and noise disturbances. Please know that your feedback is being taken seriously, and we are addressing these issues with our team to ensure a more satisfactory experience for all guests. Your comments regarding breakfast availability will also be reviewed to improve our service. We appreciate your understanding and hope to have the opport... read more
Staff is very friendly. However, our 1st night we saw roaches. Needless to say, we left the next day. We luckily found another hotel available very close. The staff is very friendly. The hotel is in need of updates and roach control.
Business response:
Dear YOLANDA, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are... read more
Just a place to lay your head If we knew this place was a distressed persons encampment that housed dogs and homeless near/on the property, we would have never booked. Although the service was kind and friendly, the out-dated everything and the poor condition of the entire property….. we won’t be back. It needs lots of work all around.
Business response:
Dear Guest, Thank you for sharing your review. Although we are happy that our service met most of your expectations, we apologize for not meeting your expectations regarding our accommodations. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. We appreciate your honesty and hope you might consider staying with us again so we can show you our dedication to outstanding hospitality.Sincerely,Hotel Management
Old, worn and very plain. No value for the nightly cost.
Business response:
Dear Dustin, Thank you for staying with us and for taking the time to leave your comments. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.