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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked for two nights via Expedia and on the second night I showed up to my room and was locked out. Turns out the hotel only had one night booked and they blamed Expedia. They cleaned my room out, threw everything in my luggage and basically put me out on the street at 1030pm. I called Expedia and they re-booked a room for me at no additional cost but at that point it was midnight. Massive inconvenience. The rooms are clean but run down.
Business response:
Dear Randall, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
First day microwave didn't work, gave us a another one. knowing it didn't work. my sister almost got hurt cause it start sparkling. Then gave us another one this time he checked to see if it works before giving to us. 2nd day toilet didn't flush and I have to fix it, not facilities manager. they just gave me a plunger . Communication is terrible
Business response:
Dear Jun, We apologize for the inconvenience you experienced during your stay. Your safety and comfort are our top priorities, and we regret the issues with the microwave and toilet. Rest assured, we're addressing these concerns with our team to ensure they're promptly resolved and to improve communication. Your feedback is invaluable, and we appreciate your understanding. Thank you for bringing these matters to our attention, and we hope to provide you with a smoother experience in the future.Sincerely,Hotel Management
Not worth the money - bad condition
Business response:
Dear Komal, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
Horrible service and outdated dirty place One person for the whole hotel and counter so no one was at counter for 30 mins so had to wait in lobby. The room was unsanitary Lots of what looked like homes so living there. The freezer door wouldn’t close. The heater didn’t work had it set at 90 and still barely blew warm air. Bathtub didn’t have a plug but agent said no more rooms and half the bathtubs don’t have plugs. It was like a motel 6 kind of establishment. It was just my daughter and I and I was grateful others didn’t co... read more
Business response:
Dear Christine, Thank you for selecting us. We are sorry for not providing you with the desired satisfaction on your recent hotel visit. Also, we regret the disappointment and inconvenience caused by the various issues in the room and will address this with the housekeeping team for a quick review. It is certainly not the best experience, and considering this an isolated incident, we invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management
This is one of the most disgusting ran down extended stays I have ever stayed in.
Business response:
Dear Chantrell, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely, Hotel Management
When arrived it was extremely hard to find parking. Entered the room and tried to turn on the A/C nothing. Me beiing a retired General foreman i thought id give it a look. Without getting into it i can tell you the A/C anh Heating unit didnt just go out ots been like that for a while. Also the bathroom looks like it hasnt been maintained. The molding had wood rot no caulking around the sink toliet and shower. I kept my clothes on after looking at the bed. What a big mistake. Also we checked in later that night so when i walk... read more
Business response:
Dear Michiru, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Employees, Carley, Brittany, and two unidentified male employees were belligerent, abusive, and argumentative. Carley is extrement manipulative and bad acting. I was harassed by her and other employees for 4 days.
Business response:
Dear Diane, Thank you for this honest review. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.