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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
*The rooms were not very clean and falling apart. i have never left a review but if you do have other options to stay, I would choose somewhere else based on cleanliness and the state of the rooms
Business response:
Dear Cortney, Thank you for your feedback. I’m truly sorry to hear about the cleanliness and condition issues you experienced. This is not the standard we strive for, and I apologize for the inconvenience caused. We are addressing these concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We hope to welcome you back for a much better experience.Sincerely,Hotel Management
AWFUL AWFUL AWFUL EXPERIENCE!! Got room for my Daughter and 2 Grands 4 & 1. At 9pm check in the Front desks greeting was the hotel is not like the photos and very dated. She had a king size bed with sofa sleeper and they said the sofa might not have a mattress. My daughter could not find the room as numbers were not clearly posted. She tried the room key which turned green several times the door seemed locked from the inside. There was a homeless lady right outside the room window with all her bags and said someone with 2 do... read more
Business response:
Dear Michelle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely,Hotel Management
Booked and paid for Deluxe Studio for family of 3 to sleep on (1) King and (1) Sofa couch, and the hotel gave us a room with a missing sofa bed. Staff did nothing to solidify our problem. Accommodation details: You booked 1 room. Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking
Business response:
Dear Brian, Thank you for your feedback. We sincerely apologize for the issue with the missing sofa bed and the lack of resolution from our staff. This is not the standard of service we strive to provide, and we are addressing this matter with our team to ensure such issues are handled more effectively in the future. Your satisfaction is important to us, and we hope you will consider giving us another chance to provide a better experience. Sincerely,Hotel Management
We ordered two beds, a king and a fold out couch. There was no mattress in the couch. We woke up the next morning with bites from bed bugs all over legs and feet. The manager called and said they were refunding our money, but the money was never put back into my account. This was the worst hotel I have ever stayed in.
Business response:
Dear Sandra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Ugly place to stay
Business response:
Dear Victor, Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your stay. We strive to provide a comfortable and pleasant environment for all our guests, and it’s clear we fell short in your case. Your comments are important to us, and we will address them with our team to make necessary improvements. We hope you might consider staying with us again in the future and allowing us the opportunity to better meet your expectations.Sincerely,Hotel Management
noisy, run down
Business response:
Dear Claire, Thank you for your feedback. We apologize for the issues you experienced with noise and the condition of the property. This is not the standard we aim to provide. We are addressing these concerns to improve our facilities and enhance the guest experience. Your comments are valuable in helping us make necessary improvements. We hope you will consider staying with us again in the future to experience the positive changes we are implementing.Sincerely,Hotel Management
Poor staff representation. The room had graphic sticker in the night stand and I was traveling with 3 small children.
Business response:
Dear Eric, Thank you for your feedback. We sincerely apologize for the issues you encountered with the staff representation and the graphic sticker in the room. We understand how important it is to provide a family-friendly environment, and we are addressing these concerns to ensure they are resolved promptly. Your comments help us improve our service and facilities. We hope you will give us another opportunity to offer a more suitable and enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.