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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
its not clean, also the hallway outside the room its very dirty and the bathroom are not clean also microwave does not work smell of the room horrible , definitely not going back there
Business response:
Dear Marites, Thank you for your feedback. We deeply apologize for the cleanliness issues and the malfunctioning microwave you encountered. This is not the standard we strive for, and we are addressing these concerns with our housekeeping and maintenance teams immediately. Your experience is important to us, and we hope you might reconsider and give us another chance to provide you with a better stay. Sincerely,Hotel Management
75 minutes to check in as reported they were short 5 house keeping people. Room was old tired dated, leaky shower house poor drainage in wheelchair accessible shower hot plate was old dirty however BEST AC I've experienced in a while.
Business response:
Dear Paul, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during check-in due to our staffing challenges. We are actively addressing these issues to ensure a smoother process in the future. Your feedback regarding the room condition and amenities has been noted, and we will work diligently to improve these aspects. We appreciate your acknowledgment of our AC system and hope to provide you with a more comfortable stay on your next visit.Sincerely,Hotel Management
Nothing
Business response:
Dear Damon, Thank you for your feedback. We regret that your recent experience did not meet your expectations. Please be assured that we take all feedback seriously and use it as an opportunity to improve our services. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely,Hotel Management
Bad room service Nobody did room cleaning service for me. And I booked non-smoking room. But they gave me smoking room.
Business response:
Dear Songqing, Thank you for bringing this to our attention. We apologize for the oversight regarding your room preference and the lack of cleaning service during your stay. This is not typical of our standards, and we regret any inconvenience caused. We have addressed these issues with our housekeeping and front desk teams to prevent recurrence. Your feedback is invaluable in helping us improve our services. Please consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel M... read more
The free breakfast isn’t worth it The room was mediocre at best. We checked in rather late, like 11pm. The person at the front desk directed us to the wrong side of the hotel so we had to go back to the lobby and double check where the room was supposed to be. The room had a trash can that still had trash from the previous occupant and the chairs had crumbs on them. The free breakfast was the main reason I booked here and it was just muffins, instant oatmeal, coffee, and hot coco. Had I realized it was going to be that I wou... read more
Business response:
Dear Breana, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the issues with cleanliness and the miscommunication at check-in. Please know that this does not reflect our usual standards. We have addressed these concerns with our team to ensure improvements moving forward. Your feedback is invaluable, and we hope to have another opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Man... read more
First off FALSE Advertising when they state breakfast included! There was nothing but coffee and hot water! Plus we kept hearing banging from the other side of the wall, like they where nailing to the wall. Staff is so unfriendly, rude whet asked for assistance. Room was clean and comfortable overall.
Business response:
Dear Guadalupe, Thank you for your feedback. We apologize for any misunderstanding regarding the breakfast offerings and noise disturbance you encountered. Your comments are important to us, and we are reviewing our breakfast options and addressing noise concerns promptly. We regret if our staff did not meet your expectations, and we will address this with our team for improvement. We are pleased to hear that you found your room clean and comfortable. We hope to have the opportunity to provide you with a more positive experi... read more
Cheap for a reason, but ok to slum it short term Best rate for last minute getaway in the pricey south Orange County-Irvine region. But you get what you paid for! Fair enough.
Business response:
Dear William, Thank you for your feedback. We're pleased to hear you found our rates to be the best for a last-minute getaway. We strive to offer value while providing a comfortable stay. We appreciate your understanding that our pricing reflects the amenities and services provided. We look forward to welcoming you back in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.