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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room I got was unsanitary. Second room I was moved to the sink did not work. Very inconvenient
Business response:
Dear Javier, Thank you for bringing these issues to our attention. We apologize for the inconvenience and dissatisfaction you experienced with the cleanliness and functionality of your rooms. Ensuring a comfortable and functional stay for our guests is our top priority, and we regret that we fell short of meeting your expectations. Rest assured, we are addressing these issues with our housekeeping and maintenance teams to prevent recurrence. We appreciate your understanding and hope for the opportunity to provide a more posi... read more
Hallways outside the rooms had overflowing garbage bins. Rooms had no basics such as shampoo or conditioner. Kitchenette came with no cloths, paper towels. Guests have to supply absolutely everything. Check-in was 3pm but our room was dirty so they sent us to another room, that too was dirty. Finally the third try was acceptable.
Business response:
Dear JULIET, Please accept our apologies for anything other than a completely satisfying stay. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Ma... read more
Not up to Hotels.com standards. We did not stay in the hotel. The room was filthy with pee in the toilet. Used beds and we were told there was coffee in the am not breakfast. Staff was nice and offered a refund. We had to find another place to stay. The guy in front of us checked out too. After midnight so we were tired.
Business response:
Dear Kristin, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our housekeeping team and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we ar... read more
Really terrible The sheets were dirty and the power outlets did not work. The room had a six inch table and no chairs and a mini fridge.
Business response:
Dear Max, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Cleanliness and functionality are top priorities for us, and we regret falling short of your expectations. Rest assured, we are addressing the issues with the sheets and power outlets immediately to ensure they are resolved. Your feedback regarding the room amenities is noted, and we will consider ways to enhance guest comfort. Thank you for bringing these concerns to our attention, and we hope to welcome you back for ... read more
Staff was nice, but had ine ipen our door when we were still there and had another night left. Shows queen beed with a chair and we had no chair. Stove top needs to be updated.
Business response:
Dear Michelle, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and security are our top priorities, and we regret that we fell short of meeting your expectations in this regard. We will address the issues with our staff to ensure proper protocol is followed regarding room access. Additionally, your feedback about the amenities and room features will be shared with our management team for further evaluation and improvement. We appreciate your valuable feedback, and we hope to welcom... read more
Room smelled. Was not ready at check in time. Not a good experience at all.
Business response:
Dear Jose, Thank you for staying with us. Please accept our apologies for the delay in getting your room ready and the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly. Our goal is to provide our guests with a home-like stay. Please give us a second chance to provide the hospitality yo... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.