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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a woman in the front office who kept staring at me. She had hostile look. It seemed intentional. She was playing some type of stupid game. She wore a large cross as an accessory. I'm not interested in her. I felt violated by her.
Business response:
Dear Diane, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
The room had a very strong smell of cleaning product when I walked in. The key card didn't work. The first night it took me three tries(back and forth from my room to the front desk) to get the key to work. It happened again the second day. I don't know if it will happen again if I go out for dinner tonight.
Business response:
Dear Daphne, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Also, we are genuinely sorry about the inconvenience you experienced with your room key during your stay, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother critical card operations in the future; we are very grateful for your patience. We will follow up on yo... read more
Check in staff was a little strange. He called servicing the customer as help. Female staff kept staring at us. Night shift staff are in the back and kept us waiting for long time. The service staff came inside the room without knocking and made excuses instead of apologizing. apologizing.
Business response:
Dear Diane, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Sincerely,Hotel Management
The bathroom shower wouldn't stop leaking. It looked as if it was adjusted by force to stop, but after we used it. It again wouldn't stop dripping. The stove top and clothes racks were rusty. The floor always seemed wet. It had no garbage can. I have pictures
Business response:
Dear James, Thank you for taking the time to evaluate our hotel. Please accept our apologies for dripping shower in your bathroom and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
There was the odor of "old-man's cologne" that just did not dissipate. There were no floor coverings, and things were a bit grimy. The beds appeared to be clean, however, it just was not comfortable. The kitchenette was devoid of any dishes or cookware, which I had to go to the office and request, the follow the attendant to the kitchen supply room, and carry back my supplies of drain rack, dishes, pots and pans and coffeemaker. Felt like we were camping and not staying in a hotel. Just not what we were expecting.
Business response:
Dear Rachelle, Thank you for being our guest and for your valuable feedback. We are sorry that our kitchenware policy inconvenienced you, and we understand your disappointment regarding the various issues you described. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver it to the guest's suite upon request. Rest assured, we will address the issues you mentioned with our team to ensure improved service quality and cleanliness standards. We value your feedback and hope to have another opportun... read more
The property is very old and dated! Our initial room door wouldnt unlock, after waiting for the agent at the front desk for a while i was given another room. That roo. Was as bad as the first one. It stuck like mildew, all appliances were so old it was bad. Worst stay ever. DO NOT WASTE YOUR $ HERE
Business response:
Dear Sandy, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please retu... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.