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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please Avoid! Horrible! I just stayed here last night and regret it. I travel and stay in this part of the OC two to three times a month and was looking for something a bit more affordable. Not worth it! First the clerk at counter was extremely rude. When I was finally able to find my room the outside hallways and stairwells smelled of urine. The room was not well maintained or clean. The bathtub was filthy and the fridge had some yellowish liquid at the bottom. I used one towel and one wash cloth to shower and wash my face ... read more
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the disappointing stay you had at our hotel. We are deeply concerned about your feedback regarding cleanliness and customer service. Rest assured, we are investigating these issues and taking immediate steps to address them. Your comments are valuable to us as we strive to provide a pleasant experience for all our guests. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Honestly, spend the extra cash for a better hotel in the area. You think it’s a steal, and it’s really a nightmare. I wish I caught the staff’s names, but one of the housekeepers was extremely rude. You just don’t talk to people like that even if you can’t accommodate their needs. The rooms were absolutely disgusting. Everything was falling apart. Literally. The smoke alarm was hanging off the wall and the bathroom walls were peeling off. They are absolutely not a smoke free environment, much less smoke free rooms. The room ... read more
Business response:
Dear Cassandra, Thank you for sharing your experience, and we apologize for the inconvenience you encountered. We take cleanliness and guest service seriously, and we regret that we did not meet your expectations. Your feedback is valuable to us, and we will address the issues raised with our team immediately. Please know that this does not reflect our usual standards, and we strive to provide a comfortable stay for all our guests. We hope you consider giving us another chance in the future to show you our improvements.Since... read more
Unfortunately I had to wait 20 min to check in due to only 1 staff lady checking people in.
Business response:
Dear Michael, Thank you for your feedback and patience during your check-in process. We apologize for the inconvenience caused by the wait time. Ensuring efficient service is important to us, and we will address your concerns with our team to improve our guest experience. Your comments help us enhance our operations, and we appreciate your understanding. We hope to welcome you back for a smoother and more enjoyable stay in the future.Sincerely,Hotel Management
They canceled our reservation without notice!!!! Unbeliavable
Business response:
Dear ben, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the cancellation of your reservation without notice. This is not acceptable, and we are investigating the issue with urgency to understand what occurred and prevent it from happening again. We value your input and hope to welcome you back for a better experience.Sincerely,Hotel Management
I arrived at 1 AM nobody in the reception I sleep in the street. Nobody open the door for me. I tried to call them. Nobody answer. There’s a bad idea in my life too extended stay
Business response:
Dear Amer, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered upon arrival. This is not reflective of our usual standards, and we are investigating the matter to ensure it does not happen again. Your feedback is invaluable, and we hope to regain your trust with a better experience in the future.Sincerely,Hotel Management
They accepted my booking at 11:45pm and receptionist closes at 11:00pm so you get stuck there and have to go look for other places e in the middle Of the night
Business response:
Dear yaqoob, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your late check-in. Your comments help us improve our services, and we are reviewing our procedures to prevent this from happening again. We hope to have the opportunity to welcome you back and provide a seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.