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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Insects and spiders, soaps & tissues very low quality , when it comes to housekeeping you have to wait for a week to get it!! At the front desk Heather was lack of courtesy ,over the phone and in person.. she needs to smile and relax more with customers
Business response:
Dear najwa, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
The hotel is definitely in need of improvement. The rooms are rough. The bed was the most uncomfortable bed I have ever been in. The sheets are also like sandpaper and extremely. I would not recommend m.
Business response:
Dear Paul, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for your disappointment with the comfort of your bed. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please rest assured that we will take appropriate measures to address this problem to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence... read more
This is a lot older than it looks in pictures. The room had a musty smell, the beds were uncomfortable, and the water pressure was terribly low. The breakfast is just a muffin and a coffee in the lobby, not an actual continental breakfast. I would definitely not stay here again.
Business response:
Dear Daniell Ray, Thank you for choosing us and sharing your feedback. Please accept our sincere apology for your disappointment with our property and the service provided to you. What you experience does not represent the quality standard we aim to maintain. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and ... read more
Roaches. Smelt bad and not worth $560 a night.
Business response:
Dear Azael, Thank you for sharing your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better in the future. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations ... read more
Room was not clean when we got there. Toilet was unclean, hair was in the bathtub.... The host was very helpful and even reduced our cost the first night, but other than that we were very disappointed in the condition and dirtiness of the room. We were shocked to find this in Irvine Ca !
Business response:
Dear Brian, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we thank you for acknowledging our helpful staff. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Too expensive for what they offered.
Business response:
Dear Andrew, We appreciate you taking the time to share your recent experience at our hotel. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites with fully equipped kitchens, we believe our hotel is of great value compared to many other hotels in the area. Therefore, we regret that this was not your experience. Thank you again for your feedback, and we hope you will give us the opportunity to show you a more fulfilling visit next time you return to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.