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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a lot of roly polys
Business response:
Dear Diana, Thank you for sharing a review of your stay, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
I was not permitted to check in since the clerk at the hotel was not able to verify my reservation! This is extremely bad business and I expect an immediate refund!
Business response:
Dear kornel, Thank you for sharing your review. We want every guest to have a positive experience, and we are sorry for the issue with your reservation. We wish to have resolved this issue sooner while you were here. But please know that any transactions and refunds can take your bank a few business days to process. However, we hope you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem yo... read more
Smelled. Felt unsafe. Lots of loitering from people. Cops was on site one time.
Business response:
Dear Nicholas, Thank you for staying with us and posting your review. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
Choose somewhere else to stay Had to move rooms 2 times for broken AC, and Honestly dont know the last time they cleaned. Both rooms we booked were filthy. Black feet within 2 minutes of getting out of the shower. Have pictures but the app will not let me upload. Have to go to the office for literally everything. Soap, coffee, etc.
Business response:
Dear Brandon, Thank you for sharing your experience. Please accept our apologies for the inconvenience caused by the housekeeping issues you experienced. We've notified our concerned team, who're working to address the problem immediately. Our front desk team can help you during your time with us. Although we're sorry your experience wasn't typical, we understand there's always room for improvement. Rest assured; we're committed to making things better. We hope to make it up to you during a future visit. Sincerely, Hotel Man... read more
Property is very old, room smelled musty.
Business response:
Dear Mary, Thank you for taking the time to review your stay with us. We are disappointed to hear about the cleanliness and property concerns you experienced. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We will address this with our team immediately. We hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management
Extended Stay did not honor reservation. Had staff issues. Left us out in cold with no help. Had to find new hotel, plus struggle through with Expedia for refund. Did not pay extra. Expedia gave coupon for future use. Will never use Extended Stay.
Business response:
Dear John, We are sorry about the problems you encountered with your reservation and how it was handled. Ensuring that our guests receive top-notch customer service is our top priority, and we are disappointed that we did not meet your expectations. Also, inquiries regarding financial matters on reservations made through a third-party booking site must be directed to them. Your feedback is valuable to us, and we have taken steps to improve our service in the future. However, if you need further assistance, please get in touc... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.