This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room I booked did not have a roll out bed in couch although it said it did when I booked. It slept 2 not 4 as promised.
Business response:
Dear Taylor, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize for the concerns with the roll-out bed on the couch and the inconvenience it caused. Our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. Thank you for bringing this to our attention. We ... read more
Room smelled like cat and sure enough, found cat feces and fur in a couple corners. Have pictures if needed. I was also double charged but both orbitz and the hotel made it right.
Business response:
Dear Anthony, Thank you for your feedback. It is disappointing that we could not provide you with a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. However, our team must have overlooked this, and we will revisit our deep cleaning program to see where we can improve so future guests are not similarly impacted. We also apologize for the issue with your charges, and we're glad we were able to resolve this for you. We hope you will allow us to redeem ourselves in the f... read more
We didn't like that the room was dirty and had spiders and just a bad smell all in the room. Tried to change but no rooms available nearby.
Business response:
Dear Frank, Thank you for staying with us and reviewing your experience. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We are working with our housekeeping managers to prevent this from happening again. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management
The property is run down, old & dirty. The refrigerator in our room did not work upon arrival. I was told they couldn’t do anything about it until the next day. So the next morning I had to remind them again that the refrigerator wasn’t working. Then, two maintenance men dragged the nonworking unit out & replaced it with a dirty refrigerator from another room, telling me to clean it! In addition, there was dog poop all over the grounds. Stay away from this place. It’s disgusting.
Business response:
Dear Lynne, We apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give u... read more
We booked 2 queen bed room via Expedia. They didn’t have that when we arrived. They gave us 1 king and a sofa bed room. Sleeping on a sofa bed was a horrible experience. I got a back pain after that night.
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.