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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tried to check in just before the 3 o’clock check in time and was told they didn’t have any rooms ready yet. We come back much later and are given our room. It was only half cleaned. Rag on floor and one bed was unmade. Asked for another room and seemed only partially cleaned. Won’t stay again.
Business response:
We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we are sorry for the unfortunate delay in getting your accommodations ready for your arrival. We also apologize for the cleanliness you experienced in your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We hope the remainder of your stay made up for this and you will choose to stay with us again in the future. Sincerely, Hotel Management
Not good No towels in the bedroom, door was open. Breakfast is just a muffin and coffee.
Business response:
Thank you for the review of your stay. We apologize for the disappointment you had due to the lack of towels in your room and regret the inconvenience it caused. We have taken note of your concerns and will share it with our housekeeping team to ensure a better experience going forward. We are also sorry the breakfast offerings were not to your liking. We will share your feedback with our Bran Leaders as we plan any changes to our breakfast choices. Thank you again, and we hope you will give us another chance to show you our... read more
Disappointed Not the best getaway with my kids. Their pull out couch was unsleepable. My son (10) was unable to sleep on the mattress, it was so uncomfortable. Asked for an ice bucket and was told there was no ice...but we could ho buy some at 7 -11. Really??? And their breakfast was muffins and coffee. I dont call tgat a breakfast. Will not ne retuning.
Business response:
Kindra, we appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the discomfort you had with pull out couch. We are also sorry our team could not offer you ice and that you did not like our breakfast offerings. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Please consider giving us a chance to improve our impression on you on your next... read more
Waiting about almost 20 mins for someone to check on and room is smell
Business response:
Thank you for evaluating your visit to our hotel. We sincerely apologize for the delay you experienced at check-in and regret the inconvenience it caused. Your feedback is discussed with our front desk team to be more diligent going ahead. Please also accept our apologies for the odor and your concern has been discussed with our housekeeping team for review and action. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. ... read more
Dirty, loud, smells . Sheets were grey. Carpet stained. No trash can. Do not stay here.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Not clean Not very well maintain Only clean when you call them
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
I did not like anything about this property. The room was dirty, there was no hot water, the phone did not work, and the stove was damaged and looked unsafe. After spending less then five minutes in the room, I asked for a refund.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the stove, hot water, and phone have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.