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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bathroom was unclean, mold, dirty bathtub, spots on bed linens
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
2 of the pillows had no bedsheets, the bed was poorly made. The bedcover came off while sleeping. I have stayed before, but the room was much dirtier feeling. Love the area though.
Business response:
Thank you for sharing feedback about your recent stay. We apologize for the cleanliness issues you faced in your room. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
This property has the Dirtiest ROOM that I have ever walked into. The carpet was all stained, the shower had hair, all the bath towels had stains including one with pubic hair, the sheets had stains. I was taken aback as this place is in IRVINE a good location next to the IRVINE SPECTRUM. I turned around and walked back in my car and left. I could not stay the night in that room. I went back to my work and stayed elsewhere. I didn't go back to the front because I didn't know the right words to say to her. That the room was d... read more
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Very deceiving. No pool! Even when website clearly ehows a pool. Blood in the sofa cover. All thr facilities dirty. Didnt feel safe going outside. No ice machine!
Business response:
Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Management
Did not have bath towels in our room and we had to go down to the front desk to get them. Our non smoking room smelled like smoke as well.
Business response:
Amy, thank you for choosing to stay with us. We're sorry for the smoke smell you experienced in your accommodation and for your disappointment with the in-room amenities. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hot... read more
Cleanliness should be priority:( The comforter between the 2 sheets was dirty, underneath the bed was dirty and there was animal hair in the carpet, the beds led cane off the peg and I fixed it myself, the carpet was stained, and the wall and some type of food on the wall. The hotel was in a great local for our event and many stores and places to eat nearby.
Business response:
Violeta, thank you for your review. Although our location was ideal for your travel needs, we apologize for the cleanliness issues you encountered in your accommodation. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving u... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.