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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cob webs, stains on the sheets, and no towels I've stayed at other Extended Stay America properties and never had such a terrible room. When I first walked it, it smelled like smoke. Not a huge deal for me, so I just went with it. Then I noticed the bed sheets had stains, they had been washed but the stains were still faintly visible. The ceiling had multiple cob webs in various spots throughout the room. To top it all off, I went to take a shower this morning and there were no towels. The only towel I had was a hand towel.
Business response:
Thank you for being loyal to our brand. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay... read more
I would not stay at this hotel. The room was filthy . There was
Business response:
Kevin, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Gross. Don’t stay here Staff was nice but room was really gross
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the cleanliness issue you had in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Our first floor room had a window that would not lock, the lights on the side of the bed did not work and the carpet had lots of large stains all over. We were moved to a second room that also had large stains on the carpet, duct tape across the carpet to cover a cord and the shower curtain had stains and mold on it.
Business response:
Ken, thank you for choosing us. We are sorry for the difficulties you had in both of your rooms. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Dilapidated and broken bathtub The room was slightly updated Room 112. But the bathroom was the worst I had with hotels. bathtub was stained and peeling, I was afraid to step on it and take a bath. Extremely dirty bathtub. For Irvine standard, it is #5 or lower.
Business response:
Manuel, thank you for taking the time to review your stay with us. We are sorry about your experience you had with the bathtub and have brought this to the attention of our maintenance team to fix it immediately. Your concerns regarding the cleanliness have been shared with the housekeeping team to review and action. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
The room was very old and bathroom tub was gross. No ice machine, had to take my own towels to exchange for clean. Pillows were old, stain on bedspread, floors were dirty.
Business response:
Thank you for reviewing your stay. We are sorry for the housekeeping issue you encountered in your room and regret the inconvenience caused due to our hotel policy. Your concerns will be shared with the appropriate team to ensure a better experience going forward. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. We hope you will return so we can make it up to you. Sincerely, Hotel Management
No housekeeping, so not ideal for extended stay Dirty, horrible continual breakfast, no housekeeping, but the staff as helpful if you went to the front desk and asked for something (e.g. extra towels, kitchen set, extra pillows, etc.), they gave it to you. There was no shampoo, conditioner, body wash, or lotion in the room, just for your information.
Business response:
Lindsey, thank you for your review of your stay. We apologize for your disappointment with your stay at our hotel.Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee.We also offer complimentary toiletries at the front desk. In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals. We va... read more
Bathroom was not clean. I got bit by something... bed bugs or fleas.
Business response:
Dear Valued Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.