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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve never stayed at a hotel where I had to request a coffee maker, shampoo, conditioner. I didn’t realize these things were missing until 5 am, and no one was at the front desk. At 6 am there was still no one at the front desk, and a sign stating ‘no coffee’. I had to go to 7-eleven to get all the things I needed.
Business response:
Dear Mark,Thank you for sharing your experience. As an extended-stay property, certain amenities such as coffee makers and toiletries are available upon request at the front desk. However, we understand the frustration of not having access to these essentials when needed. Your feedback is appreciated, and steps will be taken to improve accessibility and guest convenience. We regret any inconvenience caused.Sincerely,Hotel Management
Renovated , no shampoo, no waters no amenities at all. Bed was comfortable Room was clean.
Business response:
Dear Brian,Thank you for sharing your feedback. While we’re pleased to hear that you found the bed comfortable and the room clean, we regret that your stay did not meet expectations in terms of amenities. We aim to provide essential items for a comfortable stay, and we’ll take your comments into consideration as we work to improve our guest experience. We appreciate your input and hope to have the opportunity to provide a more complete stay in the future.Sincerely,Hotel Management
Disappointing
Business response:
Dear Hui Fen,Thank you for sharing your feedback. We sincerely regret that your experience was disappointing. We strive to ensure every guest has a comfortable and enjoyable stay, and it’s concerning to hear that we did not meet your expectations. We value your input and will address the areas you’ve highlighted to improve our guest experience moving forward. We hope you’ll consider giving us another opportunity to better serve you in the future.Sincerely,Hotel Management
I wish I could attach pictures! I took a bunch. The tub was disgusting, the caulk was all rotted, the cabinets were rotted and big dents in them, the refrigerator looked like someone kicked it in, the sheets had stains. The wifi didn't work and they couldn't help me. They gave me a phone number, and they couldn't help me either. I would never stay there again. When there was actually someone at the front desk, which was rare, they were nice.
Business response:
Dear Loreen,Thank you for your review. We deeply regret that your experience fell short of expectations, particularly with the condition of the room and issues with the Wi-Fi. Please accept our sincere apologies for the inconvenience you encountered, as this is not the standard of service we strive for. Your feedback is invaluable, and we will be addressing these concerns to improve our facilities and support. We are also reviewing staffing procedures to ensure better availability at the front desk. We hope you will consider... read more
Heating wasn’t working, not well maintained
Business response:
Dear Christiana, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the heating and maintenance issues during your stay. Our goal is to provide a comfortable and pleasant experience for all guests, and it is clear we fell short in this instance. We will be sure to address these concerns with our team to prevent future occurrences. We hope you will consider staying with us again for a much-improved experience.Sincerely,Hotel Management
Poor Maintenance Hotel had a really poor service, personnel does not even know where the rooms are located, they don’t have a map either. Reception door does not work correctly. During my stay room had a really strong weed smell, although I know is legal, not everyone enjoys it… so it was horrible, when I got to the room they had trash over the counter.
Business response:
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We regret to hear about the issues you encountered with our service and the condition of your room. Your comments have been noted, and we are addressing these matters with our team to improve our guest experience. We value your input and strive to ensure our facilities meet your expectations in the future.Sincerely,Hotel Management
disgustingly dirty rooms, horrible customer service, rude reception staff, not helpful at all, older noc lady at night is cool other then that horrible staff 0/10 trash hotel.
Business response:
Dear Tiffany, Thank you for taking the time to write a review of our hotel. It is certainly disappointing to hear about your experience, as we truly take pride in providing outstanding hospitality. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel the way you should have on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.