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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The main issue was the mold and mildew in the shower.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the concerns you raised regarding your stay. We take cleanliness and guest comfort very seriously, and your comments have been shared with the appropriate team to ensure prompt attention. We understand your frustration and hope you will consider giving us another opportunity to provide you with a more enjoyable experience. We value your input and look forward to welcoming you again in the future.Sincerely,Hotel Management
The room smelled like mold in he carpet was damp the staff was rude at check in . Folding what she said was clean towels on the check in counter where everyone who checked in touched that counter so the towels were not clean , employees cursing numerous times to one another
Business response:
Dear Brandy, Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We understand the importance of cleanliness and professionalism and regret that we fell short of your expectations. Your concerns about the room conditions and staff behavior have been noted, and we are taking immediate steps to address them. We truly value your feedback and hope to welcome you back for a more positive and comfortable experience in the future. Sincerely, Hotel Management
Facility isn't in an excellent condition. But the location is great.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that the condition of the facility did not meet your expectations and apologize for any inconvenience this may have caused. Guest comfort and satisfaction are important to us, and we continuously work to improve our accommodations. We are glad you found the location convenient and appreciate your honest review. Your comments will be shared with our team to help enhance the overall experience for future guests. We hope you will consider giving us another opportunity t... read more
Dirty, old, briken phone, tv, ,smells, ripped curtians, rusty showers, rude office, not breakfest as mentioned its more of a small snack.
Business response:
Dear Raquel, We sincerely apologize for the disappointing experience during your stay. It is concerning to hear about the cleanliness, maintenance, and service issues you encountered. Providing a comfortable and well-maintained environment is a priority, and we regret that we fell short. Your feedback will be shared with our team to address these concerns and make necessary improvements. We also apologize for any misunderstanding regarding the breakfast offerings. We appreciate your input and hope to have the opportunity to ... read more
Terrible hotel. Worst hotel I have ever stay at. Bugs In the bathroom. Had to keep asking for towels they said their dryer was down , no excuse.
Business response:
Dear Larry, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage the entrance of outside insects to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. While the dryer issue was unexpected, we recognize that it affected your comfort, and we are working to prevent such disruptions moving forward. We regret the frustrations you expe... read more
Not happy The room is small and very crowded now with a Little counter that is supposed to be the entire kitchen area now? Never staying there again! I called to complain about the kid running back and forth non stop upstairs and told said I did not want a handicap room because I hate the shower and what they do move me to another room exactly the same with a handicap shower and super loud people upstairs again so I’m not happy with that place at all!
Business response:
Dear Dorothy,We sincerely regret that your stay did not meet your expectations. We understand how frustrating it must have been to experience noise disturbances and receive a room layout that did not suit your needs. Your feedback is important, and we will address these concerns with our team to improve the guest experience. We appreciate your comments and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.