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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel said “system was down” and I was unable to check in.
Business response:
Dear John, We sincerely apologize for the inconvenience you experienced during check-in. A smooth check-in process is very important to us, and we're sorry we fell short. We appreciate your understanding and hope you will give us another chance to provide a seamless experience at Extended Stay America on your next visit.Sincerely,Hotel Management
Dirty place, the bathroom needs remodeling completed. Dirty outside. My door doesn’t lock completely. We’re felt unsecured.
Business response:
Dear Candelaria, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Our front desk team is always here to assist you. Please give us another opportunity to provide you with a better... read more
Mold, shower didn't work, didn't do anything about it when telling office,and Expedia was even worse.
Business response:
Dear Alex, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping team is already at work... read more
The mattress was old and had a “hole” where people had slept at least for the last 20 years. I had to turn the mattress around to at least get a firmer spot. The pillows were disgusting. Flat and smelled. There were no amenities in the room. Towels were stained. The only good I have to say wad the front desk person was helpful and kind. Other than that I would not recommend this hotel. There are others in the area that are much better quality.
Business response:
Dear Debra, We regret the discomfort you encountered with the room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. With that being said, we're pleased to hear that our front desk team provided helpful service. We hope you will give us another chance to provide you with the hospitality you d... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.