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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just ok Stay was ok but the refrigerator was loud
Business response:
Dear Cheryl,Thank you for your feedback. It’s great to hear that your stay was satisfactory. We understand that noise can impact your comfort, and your comments regarding the refrigerator will be reviewed to enhance the guest experience. Our team is committed to ensuring a pleasant environment for all guests, and we appreciate your insights. We hope to welcome you back soon for an even better experience.Sincerely,Hotel Management
Room was Not Available!
Business response:
Dear Victoria, Please accept our sincere apologies for the issues you experienced with your recent reservation. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Please return, as we are committed to earning your trust and becomi... read more
Check-in is supposed to be at 3pm but wasn’t available until 430pm. Fridge did not fit in the kitchen and you had to close all cabinets before opening and even then the door would get stuck on the wall. Shower had a slow drip, which isn’t necessarily bad but just be prepared to hear water drip every 5-6 minutes
Business response:
Dear Matthew,Thank you for your feedback, and we sincerely apologize for the delay during the check-in. We understand how frustrating that can be, and we are working to ensure better timeliness moving forward. Further, we understand the inconvenience and disappointment caused when you found the issues with handling the fridge door and also with the shower's water pressure. We appreciate your comments and will address these issues with our maintenance team to prevent future trouble. Your input helps us improve, and we hope to... read more
Stressful
Business response:
DearJosie,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Unreluable key and cramped parking.
Business response:
Dear Kennith, Thank you for sharing your concerns. We apologize for the issues you faced with the unreliable key and the cramped parking situation. We understand how these factors can impact your experience and will address them with our team to find solutions. Apart from this, we hope you have had a pleasant stay. We appreciate your feedback and hope to make your next visit more enjoyable.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.