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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Non smoking room smells full of smoke.
Business response:
Dear Yun, Thank you for your feedback. We’re sorry to hear that your non-smoking room had an odor of smoke. This is not the standard we aim to uphold, and we will investigate this issue to prevent future occurrences. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We hope to have the chance to provide a better experience on your next visit. Sincerely,Hotel Management
(-) Staff were relatively cooperative It was very inconvenient that guests have to go to the office to pick up towels, silverware, etc. by themselves There were dirts all over the stairways ( ) Convenient location Close to shopping area and restaurants
Business response:
Dear Tooraj, Thank you for your feedback. We’re pleased you found our location convenient and close to shopping and restaurants. However, we apologize for the inconvenience of having to pick up towels and silverware at the office and for the cleanliness issues with the stairways. Your comments are valuable, and we are working to improve these aspects to enhance our guests' experience. We appreciate your input and hope to provide a better experience on your next visit. Sincerely,Hotel Management
The rooms are well presented. I arrived at the place at 8:00 pm with a reservation paid in advance. They gave me the room until 10:00 pm. It was not clean. I was already tired and wanted to take a bath. There is no shampoo in the bathrooms, only soap if you need it. You have to ask at the reception. It also has a kitchen. The room is very nice, but you have to ask for the utensils you need. I will never return.
Business response:
Dear Miguel, Thank you for your feedback. We’re glad you liked the room’s presentation but we apologize for the issues you encountered. We understand how frustrating it must have been to find the room not clean and lacking essential amenities like shampoo and kitchen utensils. We will address these concerns with our team to improve our service and ensure all rooms are properly stocked and cleaned. We appreciate your comments and hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management
The room was filthy. I tried to check kn at 3pm but kept being told to come back in 30 mins. Took 3 tries to just check in and get a room. Front desk person was not friendly or remorseful for being rude to everyone checking in and blamed her poor attitude on being the only one at the desk, despite multiple employees walking ti the front desk and talking with her about nonwork related topics. To top it off, an employee banged on our door twice without announcing he was an employee when knocking to asknif someone left anything... read more
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you faced with the cleanliness of your room, the check-in process, and the behavior of our staff. This is not the standard we strive to maintain, and we are addressing these concerns with our team to prevent future occurrences. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations. We appreciate your comments and hope to welcome you back for a better experience.Sincerely,Hotel Management
They over booked so we not have a room. They did not have the courtesy to call us to let us know.
Business response:
Dear Jim, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel and for the lack of communication from our side. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Stayed there a few months ago it was super clean. Very impressed. Stayed there on Memorial Day. I felt like I was at the dirtiest Motel 6 in California. I’ll never stay there again. Sheets stained, bathtub dirty and just an overall look of not being kept up and cleaned properly.
Business response:
Dear Paul, Thank you for your feedback. We’re deeply sorry to hear about the cleanliness issues you experienced during your recent stay. This is not reflective of our usual high standards, and we are addressing these concerns immediately. We understand how important cleanliness is and will work to ensure that all areas meet our standards. We appreciate your past positive experience and hope to regain your trust in the future. Sincerely,Hotel Management
Sticky floors, trash from previous occupants not emptied, load neighbors slamming doors through out the night…1,2, 4 am…kinda stupid
Business response:
Dear Patrick, Thank you for your feedback. We apologize for the issues with sticky floors, leftover trash, and disturbances from noisy neighbors. This is not the level of comfort and service we strive to provide, and we are addressing these concerns with our team to ensure improvements. We regret that these problems affected your stay and appreciate you bringing them to our attention. We hope to have the opportunity to offer you a more enjoyable and restful experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.